Recent calls not updating on anytime+
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Re: Recent calls not updating on anytime+
15-07-2008 7:58 AM
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Re: Recent calls not updating on anytime+
15-07-2008 8:14 AM
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Quote from: Jameseh .........................................The other side of the scripting, which actually shows calls in an unconfirmed fashion is still taking ages to run. We hope to have similar archiving and efficiency measures in place by the end of tomorrow ..................................................
Why is call duration still being displayed rounded?
Quote from: Anotherone ...............
1) Whilst (most) call charging is based on call durations being rounded up to the next minute, there is no need for this rounding to be done for unconfirmed call data. As the raw data will be supplied showing call duration to the (1/10?) second, this can simply be displayed in the appropriate place, ie extra coding to 'display' rounded durations is not needed here
.................................
3) Is there any need to write code to 'display' a rounded duration for confirmed calls. Fixed Fee call duration should never be rounded up to a minute in my view, and I would personally have a preference for none of the durations to be 'displayed' rounded, whilst a rounded figure would be used in the cost calculation of non ff calls.
Less code, script runs faster
Re: Recent calls not updating on anytime+
15-07-2008 9:38 AM
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Quote from: Jameseh Would it be a silly question to ask if you made many between the 3rd and 8th?
You are right James but I did say that in an earlier post, on this very same page:
Quote from: coastergrotto Admittedly I was away from home from the 4th to the 8th so maybe that's why no more calls are showing at the moment.
However Monday morning's update did state:
Quote Currently, all call data should be correct upto July 8th and we expect this to be correct for upto July 12th by the close of business today.
Re: Recent calls not updating on anytime+
15-07-2008 10:06 AM
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@ Coastergrotto
I've just come out of our daily update meeting and I've been speaking with the developer that doing all the work and he says that it's possible that some call were missed and should hopefully be picked up in the confirmed of calls from 8-12 July, which is probably going to finish by mid afternoon today. I'm sorry that we didn't meet end of yesterday as we had previously expected.
We'll pick this up again once that catch up work has been run to see how we're doing with regards to your calls.
@ Anotherone
I've spoken to the developer (let's call him Steve, it's easier!) about this and that shouldn't make much difference. Here's the facts. When we confirmed 4 weeks worth of data it took 1.5 days. Previously, this would have taken 41 days which represents a 3658% (I think) improvement in efficiency. Granted, we had stopped the other scripting other the course of this report running, so it won't be *quite* as quick, but it is a hell of a lot quicker!
Regarding the other work to improve the speed at which calls are being presented, this has been tested on our Gamma platform and we're waiting on QA to allow us to roll these changes to live, at which point we can run the script, which is likely to take roughly a day. Which probably takes us upto roughly Wednesday lunchtime.
I'll post a service status shortly and will update again tomorrow.
I'll be here all day
Re: Recent calls not updating on anytime+
15-07-2008 11:29 AM
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Re: Recent calls not updating on anytime+
15-07-2008 5:10 PM
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Congratulations to all who have put in a great deal of work to get this problem solved.
Re: Recent calls not updating on anytime+
15-07-2008 5:11 PM
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We began processing the data from 8-14th July at about lunchtime today, which equated to about 350k records.
It won't be finished yet, but your data clearly has. I'm very, very glad it's finally caught up!
Re: Recent calls not updating on anytime+
16-07-2008 9:10 AM
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All my data seems upto date but as I've made no calls 14th/15th or so far today, can't say upto which date
Only minor bug still have 3 calls at the end of June/beginning of July showing both Confirmed & Unconfirmed.
Re: Recent calls not updating on anytime+
16-07-2008 9:21 AM
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It's possible that those records may be a duplicate, which just means that the whole unconfirmed and confirmed process is ding it's job to weed out any duplicated call records.
Re: Recent calls not updating on anytime+
16-07-2008 11:51 AM
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Re: Recent calls not updating on anytime+
16-07-2008 12:29 PM
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Re: Recent calls not updating on anytime+
16-07-2008 12:38 PM
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I made a call Saturday night (12th July) and this is still not showing up, should it be? glloyd has just posted and still seems to be having the problem too.
My transfer to Home Phone from BT only completed on the 8th July, so could this be a different problem? I've checked my BT account online and the call is not registered there either, so I am presuming the transfer went through OK, I got an email from PlusNet telling me it had.
I've been a PlusNet broadband customer for some time and have always been impressed with the customer service but I can now see how useful the forum is too for problems like this. I would have been tearing my hair out for the last few days if it wasn't for the forum and realising other people are having the same problem. I think most people accept that problems occur so long as they are aware of what is wrong and what is being done to fix the problem and PlusNet should be commended for their openness.
Re: Recent calls not updating on anytime+
16-07-2008 1:03 PM
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It's possible that the work we are doing today may pick up the missed calls. We can look into these things on a case by case basis, but we need to get the overall work completed first.
Re: Recent calls not updating on anytime+
16-07-2008 1:53 PM
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Quote Not bothered, just thought you and Mand should know
I dont think Mand will care See from another part of the site, tucked away after a load of rubbish, that she has moved departments
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Next up we have another Comms EOD from Mand… oh, wait… no, it’s Development with Mand
Well I thought a change of department would mean a change of responsibilities, but here I am writing the EOD.
Re: Recent calls not updating on anytime+
16-07-2008 1:55 PM
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