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Recent calls not updated

maranello
Pro
Posts: 1,262
Thanks: 200
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Registered: ‎11-01-2008

Recent calls not updated


I can't see call updates since 12th Jan. I know I have made calls, and I must be close to if not over my monthly included allowance.
Any idea when this will be updated? If not before my billing date, will any calls above my allowance be rolled over into the next month, or will I be billed retrospectively once the records are updated?
My other car isn't a Ferrari
152 REPLIES 152
sladkart
Grafter
Posts: 187
Registered: ‎30-07-2007

Re: Recent calls not updated

Last calls logged for me are on the 13th and I know lots of calls have been made since then.
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Recent calls not updated

BT (In PN terms Our Suppliers) have been doing system maintenance see http://usertools.plus.net/status/archive/1263575369.htm
maranello
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Re: Recent calls not updated


Thanks Pierre. I hadn't thought to look there  Embarrassed
My other car isn't a Ferrari
Chris
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Registered: ‎05-04-2007

Re: Recent calls not updated

As far as I'm aware we should be up to date with call processing now.
@robr I can see calls showing up to the 17th for your line in both 'recent calls' and 'itemised bill'
@maranello I can't see why the calls you've made aren't showing up, are they to UK landlines/mobile or international numbers?
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
maranello
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Re: Recent calls not updated


Hi Chris. Calls were made to UK landlines. No mobile or international calls.
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Chris
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Re: Recent calls not updated

Thanks, looks like a problem somewhere then, I'll go get it raised.
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maranello
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Re: Recent calls not updated


Thanks Chris, but please don't try too hard to find the problem, I won't be overly disappointed if the call records have been lost Wink
My other car isn't a Ferrari
reserved
Grafter
Posts: 617
Registered: ‎08-11-2008

Re: Recent calls not updated

My last calls recorded are 13 January.
A call made to New Zealand weeks ago has still not been recorded. Mand said sometime ago that "we've found a problem with NZ calls, basically some of the destinations have been renamed by BT Wholesale, so we need to update our systems to match. This is why your call is not appearing (because it doesn't match any destination in our system).". Obviously the update hasn't been done, can't really understand why BT has to rename mainland NZ!!!!
antiquebrit
Grafter
Posts: 76
Registered: ‎09-12-2009

Re: Recent calls not updated

No update for me since the 12th!
Bud
Grafter
Posts: 390
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Registered: ‎22-08-2007

Re: Recent calls not updated

There has been no updates on recent calls on a business phone account I administer since the 8th of January - 12 days!
paulby
Grafter
Posts: 1,619
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Registered: ‎26-07-2007

Re: Recent calls not updated

No updates on mine since Jan 9th.  Similarly on my mother-in law's account, although hers is up to date to the 13th Jan.
Strangely though, another account I look after is up to date to the 18th!
sladkart
Grafter
Posts: 187
Registered: ‎30-07-2007

Re: Recent calls not updated

Quote from: Chris
@robr I can see calls showing up to the 17th for your line in both 'recent calls' and 'itemised bill'

You're right, 4 days worth of data all appeared together not long after I posted.  Still seems to be running a couple of days behind though.
Chris
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Re: Recent calls not updated

I've upped the priority of the problem with the extra examples from this thread. When we have more info we'll post back in here.
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Chris
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Re: Recent calls not updated

Bit of an update, apparently due to the maintenance over last weekend, we switched off call processing. We're catching up but won't be fully up to date until early next week.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.