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Recent calls not updated

FIXED
cycleboy57
Dabbler
Posts: 14
Thanks: 2
Registered: ‎25-09-2016

Recent calls not updated

Before the recent improvement Undecided to the billing pages, we could see the calls made since the previous bill.  No longer.  My wife used to check her international calls regularly, but now she can't.  I can't find them either.  Why not?

Is this deliberate, or did someone simply forget to implement the function?

https://www.plus.net/plustalk/index.php?page=wlr_itemised_billing_call_summary&uxtStart=1538348400&u...

This page should contain lots of calls to Japan but is clearly empty.

6 REPLIES 6
198kHz
Seasoned Hero
Posts: 5,636
Thanks: 2,651
Fixes: 38
Registered: ‎30-07-2008

Re: Recent calls not updated

Fix

The page you referenced is only for pre-new billing system calls.

Go to https://www.plus.net/my.html?action=mybillsandpayments

and select "View unbilled calls" for calls since your last bill.

Murphy was an optimist
FTTC 40/10   Billion 8800NL
BT technician (Retired)
Dumbledore
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 638
Fixes: 34
Registered: ‎06-08-2018

Re: Recent calls not updated

Hello @cycleboy57

 

As advised by @198kHz please follow these steps and you should be able to view all your current unbilled calls.

 

Should you need any further assistance, feel free to ask.

cycleboy57
Dabbler
Posts: 14
Thanks: 2
Registered: ‎25-09-2016

Re: Recent calls not updated

Ah, light dawns.  I'd been to that page but, as the button 'Unbilled calls' was situated within the page that showed the current bill I had presumed it was simply a list of calls that carried a zero charge. I obviously hadn't looked at the list carefully enough.  Thanks.

198kHz
Seasoned Hero
Posts: 5,636
Thanks: 2,651
Fixes: 38
Registered: ‎30-07-2008

Re: Recent calls not updated

@cycleboy57 Caught me out too initially. I'm sure you and I are not the only ones to interpret 'Unbilled' as inclusive and 'Billed' as chargeable.

@Dumbledore  Perhaps the labels could be clearer?

Murphy was an optimist
FTTC 40/10   Billion 8800NL
BT technician (Retired)
Luzern
Hero
Posts: 4,823
Thanks: 946
Fixes: 9
Registered: ‎31-07-2007

Re: Recent calls not updated

I need the info too, but it's not available

Sorry, we are not able to complete this request at the moment, please try again later.

I don't know how long that's been, but it's certainly not good service. 

No one has to agree with my opinion, but in the time I have left a miracle would be nice.
Luzern
Hero
Posts: 4,823
Thanks: 946
Fixes: 9
Registered: ‎31-07-2007

Re: Recent calls not updated

Just found it works in Edge; cautious I need say "for the moment".Roll_eyes

No one has to agree with my opinion, but in the time I have left a miracle would be nice.