Recent calls not updated

[#1]

Before the recent improvement to the billing pages, we could see the calls made since the previous bill.  No longer.  My wife used to check her international calls regularly, but now she can't.  I can't find them either.  Why not?

Is this deliberate, or did someone simply forget to implement the function?

https://www.plus.net/plustalk/index.php?page=wlr_itemised_billing_call_summary&uxtStart=1538348400&u...

This page should contain lots of calls to Japan but is clearly empty.

[#2 · Accepted solution]

The page you referenced is only for pre-new billing system calls.

Go to https://www.plus.net/my.html?action=mybillsandpayments

and select "View unbilled calls" for calls since your last bill.

[#3]

Hello @cycleboy57

As advised by @198kHz please follow these steps and you should be able to view all your current unbilled calls.

Should you need any further assistance, feel free to ask.

[#4]

Ah, light dawns.  I'd been to that page but, as the button 'Unbilled calls' was situated within the page that showed the current bill I had presumed it was simply a list of calls that carried a zero charge. I obviously hadn't looked at the list carefully enough.  Thanks.

[#5]

@cycleboy57 Caught me out too initially. I'm sure you and I are not the only ones to interpret 'Unbilled' as inclusive and 'Billed' as chargeable.

@Dumbledore  Perhaps the labels could be clearer?

[#6]

I need the info too, but it's not available

Sorry, we are not able to complete this request at the moment, please try again later.

I don't know how long that's been, but it's certainly not good service. 

[#7]

Just found it works in Edge; cautious I need say "for the moment".