Re: home phone voicemail
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- Re: home phone voicemail
Re: home phone voicemail
24-12-2017 12:10 PM
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Hi
Voicemail sems to be a big issue with Plusnet.
I've been with Plusnet home phone for over a year now (10 years with Plusnet Broadband). Although voicemail was shown as included as a free feature, every time I have tried 1571, I get the message "This line does not have voicemail". I soon contacted Plusnet and they said 'Ok sorry - it is activated now' but It has still not worked. As it was supposedly free, I simply left things as they were
Now I have recently discovered that people have phoned me and got a voicemail recording but I am unable to access any messages (probably hundreds by now!). It appears that they only get the voicemail recording when the line is engaged. Otherwise the line just continues to ring.
Any ideas ?
Alan
Re: home phone voicemail
26-12-2017 1:49 PM
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Welcome to the community forums @cabinscooter2
It doesn't look like voicemail is active on your account.
You can add call features here.
Re: home phone voicemail
27-12-2017 10:14 AM
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Hi
Thanks for the response. I've been here before. Over the last 12 months,been told (by telephone) that my included voicemail 'is now activated' but no change has ocurred. Therefore I have lost out on 12 months voicemail use. Callers have said that they were getting the voicemail recording but I couldn't access it.
Alan
Re: home phone voicemail
27-12-2017 2:28 PM
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Re: home phone voicemail
27-12-2017 4:51 PM
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If the issue persists I suspect a solution used in the past could be tried. This is to place an order to turn off the voicemail the user "doesn't" have. Then when that completes place another order to turn it on.
Re: home phone voicemail
27-12-2017 4:56 PM
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Re: home phone voicemail
27-12-2017 5:07 PM
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My comment was based on what was said in the opening post:
@cabinscooter2 wrote:
Now I have recently discovered that people have phoned me and got a voicemail recording but I am unable to access any messages (probably hundreds by now!). It appears that they only get the voicemail recording when the line is engaged. Otherwise the line just continues to ring.
That suggests voicemail is partly on despite what the records say.
Re: home phone voicemail
27-12-2017 5:28 PM
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Re: home phone voicemail
27-12-2017 5:34 PM
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But the OP says
It appears that they only get the voicemail recording when the line is engaged.
Zen FTTC 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Re: home phone voicemail
27-12-2017 5:45 PM
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