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Re: Permanently withhold number

FIXED
magggypoos
Hooked
Posts: 5
Registered: ‎19-12-2016

Re: Permanently withhold number

I am sorry to post in here but I can't seem to open a ticket.

Chat doesn't seem to start and phoning CS, I haven't got 30 mins to wait.

 

We recently did a home move that took over a month.  Don't ask.

One thing that was not migrated was permanent number withheld.

Could you do action this please.

All the tickets with our home move have been closed and none of the options I can see allow me to just open another ticket.

Once again sorry for gate crashing this question.

Kind regards Simon

13 REPLIES 13
dvorak
Moderator
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Re: Permanently withhold number

Moderators Note.

split into its own topic for better visibility
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Anoush
Aspiring Hero
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Registered: ‎22-08-2015

Re: Permanently withhold number

Fix

Hello @magggypoos

 

Apologies about the long wait over the phone.

 

I've now placed an order with our suppliers to withhold your number. This should complete by tomorrow.

 

This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
If this post resolved your issue, please click the 'This fixed my problem' button
magggypoos
Hooked
Posts: 5
Registered: ‎19-12-2016

Re: Permanently withhold number

Hello,

thankyou for that.

Much appreciated.

 

MINKYCAT5
Newbie
Posts: 4
Registered: ‎19-12-2016

Re: Permanently withhold number

Hi magggypoos,

I have the same problem. I have just contacted PN by live chat and was told that the facility was no longer available.

Obviously this doesn't appear to be the case.

 

Could you please tell me who to contact at PN about this?

 

Thanks

 

minkycat5

magggypoos
Hooked
Posts: 5
Registered: ‎19-12-2016

Re: Permanently withhold number

Hello,

I have never used the community forum before today and it looks as though once you start a thread or reply to someone elses then your message may be picked up by one of the Plusnet staff.

 

 

MINKYCAT5
Newbie
Posts: 4
Registered: ‎19-12-2016

Re: Permanently withhold number

Thanks magggypoos (Simon),

 

Like you it is the first time I have used the community forum.

I am grateful for your reply and will now wait to see what happens.

Kind regards

Trevor (MINKYCAT5)

 

 

Anoush
Aspiring Hero
Posts: 2,568
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Registered: ‎22-08-2015

Re: Permanently withhold number

Hello @MINKYCAT5 and welcome to the community forums Smiley

 

I've now placed an order with our suppliers to withhold your home phone number, which should complete by tomorrow.


If there is anything else I can assist with please feel free to let me know.

This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
If this post resolved your issue, please click the 'This fixed my problem' button
MINKYCAT5
Newbie
Posts: 4
Registered: ‎19-12-2016

Re: Permanently withhold number

Hi Anoush,

 

Thanks for your extremely prompt reply. I would like the option where you can do a 1470 override so can you confirm that this is what has been arranged.

Great service - thanks again

 

Trevor (MINKYCAT5)

Anoush
Aspiring Hero
Posts: 2,568
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Re: Permanently withhold number

Yep. That's the option I chose. Smiley

This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
If this post resolved your issue, please click the 'This fixed my problem' button
MINKYCAT5
Newbie
Posts: 4
Registered: ‎19-12-2016

Re: Permanently withhold number

Thanks Anoush - you're a star.

 

Hope you will get time to enjoy the Festive Season.

Trevor (MINKYCAT5)

Anoush
Aspiring Hero
Posts: 2,568
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Registered: ‎22-08-2015

Re: Permanently withhold number

No problem. Smiley

 

I'm lucky, I've this weekend rota'ed off work. Grin

This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
If this post resolved your issue, please click the 'This fixed my problem' button
magggypoos
Hooked
Posts: 5
Registered: ‎19-12-2016

Re: Permanently withhold number

Thankyou so much.

It's now withheld.

Merry Christmas!!!!!

Anoush
Aspiring Hero
Posts: 2,568
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Registered: ‎22-08-2015

Re: Permanently withhold number

Thanks for coming back to let me know Thumbs_Up

 

Merry Christmas to you too @magggypoos Grin

This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
If this post resolved your issue, please click the 'This fixed my problem' button