Re: Permanently withhold number
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- Re: Permanently withhold number
19-12-2016 9:13 AM
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I am sorry to post in here but I can't seem to open a ticket.
Chat doesn't seem to start and phoning CS, I haven't got 30 mins to wait.
We recently did a home move that took over a month. Don't ask.
One thing that was not migrated was permanent number withheld.
Could you do action this please.
All the tickets with our home move have been closed and none of the options I can see allow me to just open another ticket.
Once again sorry for gate crashing this question.
Kind regards Simon
Fixed! Go to the fix.
Re: Permanently withhold number
19-12-2016 9:15 AM
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split into its own topic for better visibility
If it helped click the thumb
If it fixed it click 'This fixed my problem'
19-12-2016 10:12 AM
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Hello @magggypoos
Apologies about the long wait over the phone.
I've now placed an order with our suppliers to withhold your number. This should complete by tomorrow.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Permanently withhold number
19-12-2016 11:59 AM
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Hello,
thankyou for that.
Much appreciated.
Re: Permanently withhold number
19-12-2016 12:19 PM
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Hi magggypoos,
I have the same problem. I have just contacted PN by live chat and was told that the facility was no longer available.
Obviously this doesn't appear to be the case.
Could you please tell me who to contact at PN about this?
Thanks
minkycat5
Re: Permanently withhold number
19-12-2016 12:34 PM
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Hello,
I have never used the community forum before today and it looks as though once you start a thread or reply to someone elses then your message may be picked up by one of the Plusnet staff.
seems to have seen mine and has actioned our number to be with held.
Hopefully one of them will be along shortly to help you.
Kind regards Simon
Re: Permanently withhold number
19-12-2016 12:41 PM
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Thanks magggypoos (Simon),
Like you it is the first time I have used the community forum.
I am grateful for your reply and will now wait to see what happens.
Kind regards
Trevor (MINKYCAT5)
Re: Permanently withhold number
19-12-2016 1:02 PM
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Hello @MINKYCAT5 and welcome to the community forums
I've now placed an order with our suppliers to withhold your home phone number, which should complete by tomorrow.
If there is anything else I can assist with please feel free to let me know.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Permanently withhold number
19-12-2016 1:32 PM
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Hi Anoush,
Thanks for your extremely prompt reply. I would like the option where you can do a 1470 override so can you confirm that this is what has been arranged.
Great service - thanks again
Trevor (MINKYCAT5)
Re: Permanently withhold number
19-12-2016 1:41 PM
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Yep. That's the option I chose.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Permanently withhold number
19-12-2016 1:52 PM
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Thanks Anoush - you're a star.
Hope you will get time to enjoy the Festive Season.
Trevor (MINKYCAT5)
Re: Permanently withhold number
19-12-2016 2:24 PM
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No problem.
I'm lucky, I've this weekend rota'ed off work.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Permanently withhold number
22-12-2016 4:06 PM
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Thankyou so much.
It's now withheld.
Merry Christmas!!!!!
Re: Permanently withhold number
22-12-2016 5:31 PM
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Thanks for coming back to let me know
Merry Christmas to you too @magggypoos
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