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Re: On Anytime, but charged for local calls

atplus
Interested
Posts: 2
Registered: ‎28-07-2016

Re: On Anytime, but charged for local calls

I was charged for a call on 22/06/2016 for a 34 minute local call which went over midnight

Of course I contacted PN and was given a refund, however .... everyone, please check your bills carefully!
   - It was up to me to check and contact PN for a refund

   - The agent who dealt with my problem had no idea why I had been charged and was unaware of any problem between 19th and 26th

   - If you were affected, PN policy seems to be leave it unless you notice an overcharge.

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198kHz
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Re: On Anytime, but charged for local calls


@atplus wrote:

   - The agent who dealt with my problem had no idea why I had been charged and was unaware of any problem between 19th and 26th

 


Er, it was six years ago. Wink

 

Welcome to the forum.  Smiley

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Chris
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Re: On Anytime, but charged for local calls

And this thread was about a specific problem that affected call charging for around 6/7 days. I've asked the mods to split the newer posts off. I've flagged the odd billing internally too as that shouldn't be happening.

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Strat
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Re: On Anytime, but charged for local calls

Moderator Note by Dick (Strat) Posts split off to their own topic for clarity.

 

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atplus
Interested
Posts: 2
Registered: ‎28-07-2016

Re: On Anytime, but charged for local calls

lol - Ah, to check the year before posting ... but shame on PN agents to not be aware of and remember every tiny detail of all problems from around 6 years ago Smiley.

As my (possibly one-off) problem sounds similar, there is one part which is still valid regarding anytime charges over midnight;

      ... everyone, please check your bills carefully!