Re: On Anytime, but charged for local calls
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Re: On Anytime, but charged for local calls
28-07-2016 11:21 AM
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I was charged for a call on 22/06/2016 for a 34 minute local call which went over midnight
Of course I contacted PN and was given a refund, however .... everyone, please check your bills carefully!
- It was up to me to check and contact PN for a refund
- The agent who dealt with my problem had no idea why I had been charged and was unaware of any problem between 19th and 26th
- If you were affected, PN policy seems to be leave it unless you notice an overcharge.
Re: On Anytime, but charged for local calls
28-07-2016 11:32 AM
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@atplus wrote:
- The agent who dealt with my problem had no idea why I had been charged and was unaware of any problem between 19th and 26th
Er, it was six years ago.
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Re: On Anytime, but charged for local calls
28-07-2016 11:34 AM
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And this thread was about a specific problem that affected call charging for around 6/7 days. I've asked the mods to split the newer posts off. I've flagged the odd billing internally too as that shouldn't be happening.
Re: On Anytime, but charged for local calls
28-07-2016 11:39 AM - edited 28-07-2016 11:42 AM
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Moderator Note by Dick (Strat) Posts split off to their own topic for clarity.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: On Anytime, but charged for local calls
28-07-2016 11:52 AM
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lol - Ah, to check the year before posting ... but shame on PN agents to not be aware of and remember every tiny detail of all problems from around 6 years ago .
As my (possibly one-off) problem sounds similar, there is one part which is still valid regarding anytime charges over midnight;
... everyone, please check your bills carefully!
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