Re. Moved home installation didn’t work

[#1]

Had a text message to say phone line installed but issues with phone line. People unable to hear home connection. I can hear them. I have tried to call the number the text message sent me this morning but it says not taking calls.
Also broadband not connected when try to log in says no broadband found and disconnected.

[#2]

Hi @Lfhop,

Sorry for the delay in getting back to you on here and for any inconvenience that this issue caused you. Having checked your account, I can see that you have now been in touch with our technical support team and it appears that everything is up and running.