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Re: How to raise a support ticket with Plusnet

old_fogey
Dabbler
Posts: 17
Thanks: 6
Registered: ‎31-10-2016

Re: How to raise a support ticket with Plusnet

Can someone tell me how do I raise a support ticket for plus.net home phone service (faults.plus.net seems to take me to broadband)?

Loads of people have managed it on this thread, so I guess its easy, but I can't seem to work out how to do it.  I got to the page that said 'do you have broadband....' and proceeded to try to check broadband and I also got to the page which said 'I have no open questions'.  So I'm not looing for either of those pages, I'm looking for the URI that is 'how to raise a new home phone fault'.

Thanks in advance!!

 

3 REPLIES 3
Strat
Community Veteran
Posts: 31,305
Thanks: 1,627
Fixes: 565
Registered: ‎14-04-2007

Re: How to raise a support ticket with Plusnet

I believe this is the route for phone faults Telephone Fault

(Portal login required)

Windows 10 Firefox 105.0.2 (64-bit)
Strat
Community Veteran
Posts: 31,305
Thanks: 1,627
Fixes: 565
Registered: ‎14-04-2007

Re: How to raise a support ticket with Plusnet

Moderator's note:

Posts split to their own topic for clarity.

Windows 10 Firefox 105.0.2 (64-bit)
MasterOfReality
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,640
Fixes: 57
Registered: ‎26-03-2018

Re: How to raise a support ticket with Plusnet

@old_fogey  You can troubleshoot and report phone issues here, please let us know when you've reported it. 

 

Incidentally - what seems to be the issue? A generic test on your phone line has come back with No Fault Found. 

 

Let us know what the issues are - we're more than happy to help. 

 

Thanks