Re: Caller display not working
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Re: Caller display not working
05-03-2018 4:12 PM
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I have just switched to PlusNet and since then I have no Caller ID.
It used to work before the switch and it is selected in my account details.
Each time I phone customer services I am kept waiting so long I have to ring off as I have other things to do (sorry but 30+ mins with no warning is too long to listen to very distorted hold music).
I am not sure of the etiquette for these Forums - this was posted by another customer and listed as "fixed" but I have exactly the same issue. Should I have started a new thread?
Thanks
Re: Caller display not working
05-03-2018 7:57 PM
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I would start a new thread, they had mine working within an hour after posting on the forum.
Sharon.
Re: Caller display not working
05-03-2018 8:12 PM
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Moderator's note:
Split to its own thread as suggested for better visibility.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Caller display not working
06-03-2018 4:24 PM
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Thanks for getting in contact, I am sorry to hear caller display is not working. Looking into this it appears it was unfortunately never added on to the original order. I have placed an order to add the call feature for you now and it should complete in the next 24 hours.
Apologies for the inconvenience this has caused.
Re: Caller display not working
06-03-2018 7:30 PM
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Many thanks for the replies. Caller Display/ID now appears to be working for us.
Re: Caller display not working
06-03-2018 7:31 PM
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