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Re: Caller display not working

simonmoore30
Browser
Posts: 2
Registered: ‎05-03-2018

Re: Caller display not working

I have just switched to PlusNet and since then I have no Caller ID. 

It used to work before the switch and it is selected in my account details.

Each time I phone customer services I am kept waiting so long I have to ring off as I have other things to do (sorry but 30+ mins with no warning is too long to listen to very distorted hold music). 

I am not sure of the etiquette for these Forums - this was posted by another customer and listed as "fixed" but I have exactly the same issue.   Should I have started a new thread?

Thanks

5 REPLIES 5
sharoncj
Dabbler
Posts: 17
Thanks: 1
Registered: ‎07-02-2017

Re: Caller display not working

Hi Simon,

I would start a new thread, they had mine working within an hour after posting on the forum.

Sharon.
Mav
Moderator
Moderator
Posts: 21,539
Thanks: 4,407
Fixes: 501
Registered: ‎06-04-2007

Re: Caller display not working

Moderator's note:

Split to its own thread as suggested for better visibility.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

abails0105
Plusnet Help Team
Plusnet Help Team
Posts: 802
Thanks: 108
Fixes: 60
Registered: ‎02-05-2017

Re: Caller display not working

Hi @simonmoore30

 

Thanks for getting in contact, I am sorry to hear caller display is not working. Looking into this it appears it was unfortunately never added on to the original order. I have placed an order to add the call feature for you now and it should complete in the next 24 hours.

Apologies for the inconvenience this has caused. 

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team
simonmoore30
Browser
Posts: 2
Registered: ‎05-03-2018

Re: Caller display not working

Many thanks for the replies.  Caller Display/ID now appears to be working for us.

abails0105
Plusnet Help Team
Plusnet Help Team
Posts: 802
Thanks: 108
Fixes: 60
Registered: ‎02-05-2017

Re: Caller display not working

Glad to hear it's all working for you now.

 

Let us know if you need any further assistance!

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team