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Re: Caller display not working following switch

dhpaul
Interested
Posts: 1
Registered: ‎12-08-2021

Re: Caller display not working following switch

Hello

My caller display is not working since my recent house move. It just shows "incoming call" and not the number calling. It is shown as "active" on my account, but when I ring #234# the message is the service is not available.

Does someone need to switch it on for me , please.

Thanks

Paul

 

2 REPLIES 2
dvorak
Moderator
Moderator
Posts: 28,397
Thanks: 6,226
Fixes: 1,453
Registered: ‎11-01-2008

Re: Caller display not working following switch


Moderators Note


This topic has been split from another, for better visibility and to help staff and op.

Customer / Moderator
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If it fixed it click 'This fixed my problem'
BD
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,359
Fixes: 86
Registered: ‎24-04-2017

Re: Caller display not working following switch

Hi @dhpaul, thanks for getting in touch and I'm sorry to hear to hear your caller display isn't active currently. I've looked into this for you and beleive have resolved the issue and you should see the caller display back active on your line by this time tomorrow at the latest. Let us know should issues still persist after.