Quick voice line test

[#1]

Hi
Could the  kind  cs people run a quick voice line test on the line.
Its dead (no tone) from the nte with a corded phone.
Thanks!
Question #90955227

[#2]

Hi Webif,
I've responded to the ticket with some own domain checks to carry out as the line test didn't return a fault.
Once the ODC's are completed please let me know if the problem still persists as this will require an engineer's visit to investigate.

[#3]

Thanks for the quick test!

[#4]

No problem
Just because the line test didn't return a fault found it doesn't mean that there isn't a fault on your line though. Just give me a shout once you've performed the checks outlined on the ticket and I'll get that progressed for you if required

[#5]

Yes will double check things before raising a fault.
I think the fttc side has also been dropping sync, more often than usual , form a quick glance of the the basic radius logs this end.
Thanks

[#6]

Your line suffered various disconnections last week, however, it's been stable since Sunday -
<img src="http://community.plus.net/visualradius/generated/image14096657121636.png"/>
See how you get on with the checks and if required we'll carry out further testing from our end depending on your results

[#7]

After further NTE5 testing the line is still dead.
Unfortunately could a fault be rasied.
On A side note , the DLM has increased both Interleave depth  & inp ,must be over its ILQ's threasholds as well
Thanks!

[#8]

Hi Webif,
I was hoping you'd come back me before I finished today
I've got that booked in for you on 05/09/2014 between 1PM and 6PM and I've also confirmed it on the ticket. Hopefully it's resolved for you!

[#9]

Thanks
I wanted to do the full range of checks before the 5.45- 6pm deadline....  just about made it.  
The Friday ( 5th ) afternoon is great . {Added a second contact number to the ticket for the engineer}
Thanks for the OR booking and swift response!

[#10]

Hi
Call charges have a appeared at a rapid rate.
Please could every call starting at from 09:01:21  2nd September be flagged and stopped.
These calls have clearly not  be made from this household.
Thanks

[#11]

I think Linn k is out of the office today?
Could another kind member of the Customer Relations Team make sure its been noted.
Thanks  

[#12]

Sorry for the lack of response Webif!
This has been duly noted and I'll update the ticket so that our faults team are aware. 

[#13]

Much appreciated thanks!

[#14]

I've now had family contacting me (via mobile) , saying somebody else has my number when they try and phone my Plusnet line.
The family / friends state the other person is convinced  its their new number!
There's the big clue on whats happened here.  
This is now becoming a major inconvenience.

[#15]

Hi Webif,
I'm really sorry about this, but thanks for keeping us updated. 
Hopefully this will get fully resolved with your appointment this afternoon. I will keep an eye out to make sure that your invoice also gets fairly credited for the calls not made on your part.