Hi all i got a fault open atm with plus net with the phone i got a enginer coming out on tuesday, ive noticed the last 12 hours or so the noise has gone line not crackling any more, my question is should i keep the appointment with openreach and get charged £60 if they dont find the fault or what? 😕
6 REPLIES 6
I was in the same position. A lot of noise on the line and lots of disconnections with broadband speed dropping from 11Mbps to 0.2Mbps..I had done all the tests and changed filter, router, phone etc.Then just after the engineer was booked it cleared. I contacted PN and explained. They suggested I let the engineer come out and they assured me I would not be charged if there was no fault with my set up or equipment. He came out and could find no problem and said it may be a faulty connection producing an intermittent fault. PN did not charge me as my equipment was not at fault. I would suggest you give them a ring and explain.
Plusnet Help Team
The trick with this kind of issue is to report it as intermittent, preferably whilst it's happening, so you can ask the Call Taker if they can hear it, and ask them to log that information and pass it to Openreach.