Question #166186747

[#1]

Hi,

Since fibre and homephone was activated, i've had a very noisy phone line and my BB disconnects when the phone rings or i dial out.

Very good BB speeds, though.

Tried a phone line diagnosis (needed to use my mobile BB) which came up with this, in part: 

Fault details
--------------
Fault location: EX
Diagnosis code: T039
Description: FAULT - EXCHANGE EQUIPMENT FAULTY

External fault reason
---------------------
Reason: FAIL

Ticket said i would have been contacted about this 2 days ago, so now i'm wanted an update on progress, thanks.

regards

[#2]

Hi there. Sorry to hear you're experiencing problems with your services and for the lack of updates from us.

It looks like we've got an engineer visit booked in. Can you let us know how it goes?

[#3]

Hi Gandalf,

The support team phoned to say the exchange was ok, so an engineer is coming out tomorrow pm.

I'll let you know how it goes.

cheers

[#4 · Accepted solution]

Morning. So the engineer came yesterday and found a fault at the exchange. When the fiber was installed the technician forgot remove the existing bridging wires. This was causing the drop outs. Everything's been working perfectly since. Many thanks for your help.

[#5]

I'm glad to hear that!

Please let us know if you need any further help.