Question #166186747
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- Question #166186747
19-01-2018 9:20 PM - edited 19-01-2018 9:21 PM
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Hi,
Since fibre and homephone was activated, i've had a very noisy phone line and my BB disconnects when the phone rings or i dial out.
Very good BB speeds, though.
Tried a phone line diagnosis (needed to use my mobile BB) which came up with this, in part:
Fault details
--------------
Fault location: EX
Diagnosis code: T039
Description: FAULT - EXCHANGE EQUIPMENT FAULTY
External fault reason
---------------------
Reason: FAIL
Ticket said i would have been contacted about this 2 days ago, so now i'm wanted an update on progress, thanks.
regards
Fixed! Go to the fix.
Re: Question #166186747
22-01-2018 2:24 PM
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Hi there. Sorry to hear you're experiencing problems with your services and for the lack of updates from us.
It looks like we've got an engineer visit booked in. Can you let us know how it goes?
Re: Question #166186747
23-01-2018 9:42 AM
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Hi Gandalf,
The support team phoned to say the exchange was ok, so an engineer is coming out tomorrow pm.
I'll let you know how it goes.
cheers
25-01-2018 9:31 AM
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Re: Question #166186747
25-01-2018 2:30 PM - edited 25-01-2018 2:30 PM
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