cancel
Showing results for 
Search instead for 
Did you mean: 

Putting down phone before hour is up

thomasjc1
Grafter
Posts: 211
Thanks: 1
Registered: ‎04-02-2013

Putting down phone before hour is up

Plusnet phone goes live tomorrow I'm paying the extra £4 a month for anytime calls do I still have to put the phone down and then redial if its coming up to an hour or can you be on it as long as you want
9 REPLIES 9
198kHz
Seasoned Hero
Posts: 5,590
Thanks: 2,577
Fixes: 37
Registered: ‎30-07-2008

Re: Putting down phone before hour is up

Yes, redial, otherwise normal will charges will apply once the hour is up!
If you want the best seat in the house, move the cat
FTTC 40/10   Billion 8800NL
BT technician (Retired)
thomasjc1
Grafter
Posts: 211
Thanks: 1
Registered: ‎04-02-2013

Re: Putting down phone before hour is up

Ok brilliant thanks for that
198kHz
Seasoned Hero
Posts: 5,590
Thanks: 2,577
Fixes: 37
Registered: ‎30-07-2008

Re: Putting down phone before hour is up

A further thought...
It says [url=http://www.plus.net/home-broadband/tariffs/][here]
Quote
Inclusive call length: Inclusive calls become chargeable after 60 minutes for UK numbers, 30 minutes for international numbers. Re-dial to avoid call charges.

Further down the page
Quote
Plusnet to Plusnet calls Free

so I assume that the hour limit doesn't apply on calls to other PN Home Phone customers.
Edit:  I assumed wrongly. See Reply #8
If you want the best seat in the house, move the cat
FTTC 40/10   Billion 8800NL
BT technician (Retired)
thomasjc1
Grafter
Posts: 211
Thanks: 1
Registered: ‎04-02-2013

Re: Putting down phone before hour is up

That's great thanks for your time
198kHz
Seasoned Hero
Posts: 5,590
Thanks: 2,577
Fixes: 37
Registered: ‎30-07-2008

Re: Putting down phone before hour is up

No problem - it's free on a Sunday!  Wink
If you want the best seat in the house, move the cat
FTTC 40/10   Billion 8800NL
BT technician (Retired)
Anonymous
Not applicable

Re: Putting down phone before hour is up

A phone with a built in timer is useful.
If you start to end the call at say 50 minutes, ( to find a natural pause) it seems better than saying, 60 minutes, time to redial to save being charged.
Perhaps a going to the loo excuse ?
At least, that was what I used to do.
(Time to get a drink)
And it's less obvious you are doing the 60 minute cut-off / redial procedure.

Mav
Moderator
Moderator
Posts: 21,526
Thanks: 4,397
Fixes: 501
Registered: ‎06-04-2007

Re: Putting down phone before hour is up

Doesn't bother me. I simply say that I need to ring back at around the 55 minute mark. Often I ask if the other person wants to ring me back.
In the days before inclusive minutes a friend (female, I may add) had a trick of giving a a little teaser to some gossip then hanging up. More often than not the other person would ring back and she'd just apologise for getting cut off - "don't know how that happened!" Cheesy

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Anotherone
Champion
Posts: 19,107
Thanks: 455
Fixes: 21
Registered: ‎31-08-2007

Re: Putting down phone before hour is up

Guys and Gals, the 60 minute time Limit does apply to all inclusive calls & that includes the Plusnet to Plusnet calls. See http://community.plus.net/forum/index.php/topic,108818.msg930555.html#msg930555 I assume the bug Ben had mentioned has now been fixed and the 60 minutes has been applied.
Residential and Biz are included in that, although Biz off-peak times are different to Residential.
198kHz
Seasoned Hero
Posts: 5,590
Thanks: 2,577
Fixes: 37
Registered: ‎30-07-2008

Re: Putting down phone before hour is up

@ Anotherone  Thanks for the clarification.
If you want the best seat in the house, move the cat
FTTC 40/10   Billion 8800NL
BT technician (Retired)