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Provider override service 132 access to C&W Homeconnect, ok on BT, not on PN

kyber
Rising Star
Posts: 56
Fixes: 1
Registered: ‎15-11-2009

Provider override service 132 access to C&W Homeconnect, ok on BT, not on PN

My phoneline has just been switched from BT Retail to Plusnet and the C&W Homeconnect override service which is used by my employer to pay for all business calls I make from my domestic line has ceased to work. C&W have confirmed that everything is setup at there end. They suggested I check with Plusnet as they may need to something to allow this overide service to work.
Any advice anyone? Anyone else using the 132 access code?
2 REPLIES 2
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,085
Thanks: 663
Fixes: 185
Registered: ‎27-04-2007

Re: Provider override service 132 access to C&W Homeconnect, ok on BT, not on PN

Carrier pre-select services such as this should work fine with our service without us needing to do anything. Can you tell us what's happening when it fails to work?
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
kyber
Rising Star
Posts: 56
Fixes: 1
Registered: ‎15-11-2009

Re: Provider override service 132 access to C&W Homeconnect, ok on BT, not on PN

It is now working, thank you. Must have been a settling in period 🙂
What was happening for a short while was, I dialled 132 followed immediately by the full number I wanted to call (as I always have done) and after a brief period, it returned to the dial tone.