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?Product change request

materialman
Rising Star
Posts: 102
Thanks: 10
Fixes: 1
Registered: 23-07-2013

?Product change request

On my home phone control panel (call features tab) the following appears in a yellow box.


"Thanks - we'll start processing your product change request. Please note, as today is your billing date you might be charged for your old product until the new one can be activated. This will be calculated on a pro-rata basis and will appear on your next invoice. "

Problem is I haven't requested any change. Can anyone shed light here please?

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,623
Thanks: 533
Fixes: 205
Registered: 01-01-2012

Re: ?Product change request

I'm not sure why that's showing on your account.

I've raised this for further investigation but it appears to be purely cosmetic so it shouldn't affect your bill.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
materialman
Rising Star
Posts: 102
Thanks: 10
Fixes: 1
Registered: 23-07-2013

Re: ?Product change request

In case you haven't seen what it looks like I've attached a screenshot from a tablet

Plusnet Help Team
Plusnet Help Team
Posts: 5,623
Thanks: 533
Fixes: 205
Registered: 01-01-2012

Re: ?Product change request

That's the same as what I'm seeing from our end.

We'll update you when we know more

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team