Product: Unlimited UK & Mobile Calls
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Product: Unlimited UK & Mobile Calls
23-10-2019 11:11 AM
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I switched to this product last month but seem to have been charged for my call to a mobile and the cost has been charged against my credit. Is that an error or will it get adjusted at the time of billing please?
Re: Product: Unlimited UK & Mobile Calls
23-10-2019 1:33 PM
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Hi @the_groundsman,
I'm sorry to hear that this has happened. I've had a look through your itemised bill but haven't been able to find where you have been charged for a mobile call. So that we can investigate this further, please can you confirm what date it's showing that this charge was incurred and how much the charge was for?
Re: Product: Unlimited UK & Mobile Calls
23-10-2019 1:44 PM
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I saw it in unbilled calls. Call was on 20-10-2019 at 12:29 for 00:26:46 to mobile ending 187. Cost was £4.27.
I wanted to get this resolved before my next bill rather than having to challenge the cost afterwards.
Regards
Re: Product: Unlimited UK & Mobile Calls
23-10-2019 4:32 PM
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Hi @the_groundsman,
Apologies for the delayed response. I've taken a look into this and raised a response via a ticket on your account, which can be viewed here.
Re: Product: Unlimited UK & Mobile Calls
23-10-2019 4:48 PM
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Thanks for this and the mail. I did a search before posting and it seems others have had a similar issue in the past.
Re: Product: Unlimited UK & Mobile Calls
23-10-2019 6:54 PM
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Hi @the_groundsman,
I am sorry for any inconvenience this may have caused and appreciate your patience whilst we work to resolve the problem. Sometimes different customers will experience similar issues and we're always happy to take a look into these when they're reported to us as you have done yourself. As always, we'll be happy to help with any other queries or issues that you may have in the meantime - just don't hesitate to get back in touch.
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