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Problems receiving calls from landlines

WendyB41
Newbie
Posts: 4
Registered: ‎10-02-2024

Problems receiving calls from landlines

I have lived her for over 30 years with no problem. Recently when called from a landline there is no connection to the caller, but a loud bleep on the line. I can receive calls from mobiles OK, and I can make calls OK. My broadband is also OK.

6 REPLIES 6
Anonymous
Not applicable

Re: Problems receiving calls from landlines

Try getting your landline line checked using the instructions below, and if no fault is found then you should be contacted by Plusnet support, or have the option to request that they call you.

 

Plusnet Report A Phone Problem by TEXT.jpg

Champnet
Aspiring Hero
Posts: 2,609
Thanks: 986
Fixes: 12
Registered: ‎25-07-2007

Re: Problems receiving calls from landlines

@WendyB41  Are the callers known to you or are they cold calling ?

Recently we seem to be getting a lot of cold callers who just don’t want to speak….

 

WendyB41
Newbie
Posts: 4
Registered: ‎10-02-2024

Re: Problems receiving calls from landlines

The callers are known to me, eg my doctor.

Champnet
Aspiring Hero
Posts: 2,609
Thanks: 986
Fixes: 12
Registered: ‎25-07-2007

Re: Problems receiving calls from landlines

@WendyB41 , Ignore my comments….

WendyB41
Newbie
Posts: 4
Registered: ‎10-02-2024

Re: Problems receiving calls from landlines

OK have started that process. Thank you.

WendyB41
Newbie
Posts: 4
Registered: ‎10-02-2024

Re: Problems receiving calls from landlines

Following my report, the Openreach engineer fixed the fault on my line. In then testing it out he also found the problem with my phone which was only accepting calls from mobiles.