Problem with socket
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Problem with socket
12-07-2019 10:07 PM
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I plugged the phone into the master socket and it is now working, so clearly we need to do something about the socket. Is that something we need an engineer got? Will we have to pay? Or can we do it ourselves?
Re: Problem with socket
13-07-2019 10:39 AM
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Hi there, yes we'd need to arrange for an Openreach engineer to come out and deal with that for you.
Just before we get stuck into that it would be a good idea to make sure you've followed the checks here: https://www.plus.net/help/phone/phone-line-troubleshooting/
Re: Problem with socket
14-07-2019 1:08 PM - edited 14-07-2019 1:10 PM
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There's an interesting question here that you have not answered. I understand that the phone is working fine from the Test socket so there's a problem with the filtered faceplate. My understanding has always been that the BT responsibility ends at the Test socket. Filtered faceplates are available to us all and we are all at liberty to change them. The actual faceplate in use might or might not have been supplied by BT.
So the missing answer: if the OP does in fact get a BT engineer to pop in and fit a new faceplate will they be presented with a bill?
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Re: Problem with socket
14-07-2019 1:18 PM
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In my last post I may of misunderstood your post. Are you saying that if you plug your telephone into an extension socket that it does not work or are you saying that you need to take the front off the master socket and plug into the rear test socket for it to work?
In either case you can fix it yourself. If it's an extension socket then you will definitely be presented with a bill. If it's just the faceplate then my previous post stands.
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