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Possible cut off worry

Razer
Grafter
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Registered: ‎17-11-2012

Possible cut off worry

I keep getting warning letters at my address for someone with Talk Talk and who does not and never has lived here. I've RTS'd them, but they keep coming. I'm concerned that as they are not getting paid they may put in to have the line at my address disconnected. Is there any way that PN can prevent this in advance?
18 REPLIES
Moderator
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Registered: ‎14-04-2007

Re: Possible cut off worry

Who do you pay your line rental too?

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Registered: ‎15-06-2007

Re: Possible cut off worry

Do the letters give a phone number for the supposed line
Razer
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Re: Possible cut off worry

I'm with PN for my phone, Strat.
I haven't opened any of the letters, Jim, because they're not addressed to me. I can only tell they are about money owed because I can see the big red letters through the envelope paper. I've tried calling their appalling customer service and after very long wait I finally got through today - to India. They can't do anything without an account number and can't find anything from the postcode or name. Useless.
steveuk
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Registered: ‎02-02-2013

Re: Possible cut off worry

As far as i know they can't cut you off as you have no service with them and i am sure they are not allowed to just try and cut you off when you have nothing to do with them, I would also guess that your phone number is different to the one TalkTalk are chasing.
Razer
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Re: Possible cut off worry

So whoever it is that actually does the cut off goes STRICTLY on the phone number, and doesn't just say 'oh well, the address matches and that's the number on that address so we'll cut that one off'?
Community Veteran
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Re: Possible cut off worry

Its happened in the past and I think it was TT that tried to do it to someone on this forum around Christmas last year.  I would open one of the letters and get on to TT to make sure
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Razer
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Re: Possible cut off worry

^This is what I thought. I was half sure I'd read a couple of people on here who got cut off because of TT when they have nothing to do with them - i.e. it was supposed to be someone else. I wasn't sure, however, if I was mixing up reading many a negative thing about TT and people being cut off.
As for opening the letter. I do not want to open mail not addressed to me. I wouldn't like it if someone else opened mail for me, whatever the intent.
beeceegee
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Re: Possible cut off worry

Quote from: Razer
As for opening the letter. I do not want to open mail not addressed to me. I wouldn't like it if someone else opened mail for me, whatever the intent.

I really do think you have to open the next one. Either some idiot has mistakenly given your address to TT, or more worryingly, has intentionally done so. Either way I think you are fully justified in opening them to find out what is going on and protect your own position
Razer
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Re: Possible cut off worry

I can see that someone has joined TT and the TT person in India has input the postcode and chosen the wrong address from those offered by the database. Hell, PN can't even get my address right, even after being 'fixed'. This is what happens when companies rely on address databases from the PO, and upon systems that don't allow proper editing of the fields or editing at all. Anyway, there is more to this which I'm not going to mention here - suffice to say that what you say makes me worry even more. I think I may well have to open the letter to get to the bottom of it even though I really, really don't want to.
Community Veteran
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Re: Possible cut off worry

You do realise that there is the possibility that this could affect your credit rating
Razer
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Registered: ‎17-11-2012

Re: Possible cut off worry

No, I didn't think about that, but why would I be bothered about it? I have no debts, I do not borrow any money, do not and will not seek to borrow any money etc.
Community Veteran
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Registered: ‎18-01-2013

Re: Possible cut off worry

Have a word with your local cop shop, tell them you're concerned someone might be using your address illegaly for fraud purposes and see what they say.
If they tell you to open the mail or offer to do it for you then it's nice and legal then Wink
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Re: Possible cut off worry

Why would anyone get upset when you tell them you'd ripped open the letter before you realised it wasn't actually addressed to you? Roll eyes
jelv (a.k.a Spoon Whittler)
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Razer
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Re: Possible cut off worry

I have actually had a neighbour elsewhere totally flip out at me when I did exactly that.