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Positive feedback - online changes to phone add-ons.

longedge
Rising Star
Posts: 271
Thanks: 36
Fixes: 1
Registered: 27-01-2008

Positive feedback - online changes to phone add-ons.

I think it's true that people post mostly because there's something wrong. I'm never backward about complaining myself Smiley but I think that places an obligation on me to say so when things go well.

I look after my daughters account and she recently got a phone that required CLI and she also wanted the answering service enabled. I logged in to her account and made the changes online - all done and working perfectly the next morning.

The curmudgeon in me could say it was no more than I should expect but I was very pleased how smoothly it went.Thank you.

6 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Positive feedback - online changes to phone add-ons.

Good to hear it all went well Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
baroudeur
Hooked
Posts: 6
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Registered: 25-02-2017

Re: Positive feedback - online changes to phone add-ons.

Don't changes to add ons take place at next month billing date not immediately.

Plusnet Staff
Plusnet Staff
Posts: 2,145
Thanks: 372
Fixes: 117
Registered: 22-08-2015

Re: Positive feedback - online changes to phone add-ons.

Call features are generally the next working day.
From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
baroudeur
Hooked
Posts: 6
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Registered: 25-02-2017

Re: Positive feedback - online changes to phone add-ons.

That's not what you have posted before...

 

@Tigger127 - Just to add to @Oldjim's response, any changes to your call package will happen on the next billing date.

 

So have there changes?

198kHz
Aspiring Champion
Posts: 3,487
Thanks: 421
Fixes: 11
Registered: 30-07-2008

Re: Positive feedback - online changes to phone add-ons.

It's just an added Call Feature, not a change of package.

Remember you are unique - just like everyone else
baroudeur
Hooked
Posts: 6
Thanks: 2
Registered: 25-02-2017

Re: Positive feedback - online changes to phone add-ons.

I thought it was the charging that created the delay until next billing period.

So chargeable call features can be added immediately but chargeable package changes cannot?

It appears that I misunderstood but that's not difficult with anything Plusnet.