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Positive feedback - online changes to phone add-ons.

longedge
Aspiring Pro
Posts: 397
Thanks: 55
Fixes: 4
Registered: ‎27-01-2008

Positive feedback - online changes to phone add-ons.

I think it's true that people post mostly because there's something wrong. I'm never backward about complaining myself Smiley but I think that places an obligation on me to say so when things go well.

I look after my daughters account and she recently got a phone that required CLI and she also wanted the answering service enabled. I logged in to her account and made the changes online - all done and working perfectly the next morning.

The curmudgeon in me could say it was no more than I should expect but I was very pleased how smoothly it went.Thank you.

6 REPLIES 6
Chris
Legend
Posts: 17,724
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Registered: ‎05-04-2007

Re: Positive feedback - online changes to phone add-ons.

Good to hear it all went well Smiley

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
baroudeur
Hooked
Posts: 6
Thanks: 2
Registered: ‎25-02-2017

Re: Positive feedback - online changes to phone add-ons.

Don't changes to add ons take place at next month billing date not immediately.

Anoush
Aspiring Hero
Posts: 2,568
Thanks: 570
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Registered: ‎22-08-2015

Re: Positive feedback - online changes to phone add-ons.

Call features are generally the next working day.
This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
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baroudeur
Hooked
Posts: 6
Thanks: 2
Registered: ‎25-02-2017

Re: Positive feedback - online changes to phone add-ons.

That's not what you have posted before...

 

@Tigger127 - Just to add to @Oldjim's response, any changes to your call package will happen on the next billing date.

 

So have there changes?

198kHz
Seasoned Hero
Posts: 5,589
Thanks: 2,577
Fixes: 37
Registered: ‎30-07-2008

Re: Positive feedback - online changes to phone add-ons.

It's just an added Call Feature, not a change of package.

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baroudeur
Hooked
Posts: 6
Thanks: 2
Registered: ‎25-02-2017

Re: Positive feedback - online changes to phone add-ons.

I thought it was the charging that created the delay until next billing period.

So chargeable call features can be added immediately but chargeable package changes cannot?

It appears that I misunderstood but that's not difficult with anything Plusnet.