Porting landline number from Virgin to PlusNet
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Home Phone
- :
- Re: Porting landline number from Virgin to PlusNet
Porting landline number from Virgin to PlusNet
10-10-2017 1:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
My VM contract ends on 9/11/17 and services are ceasing on that date. The BT engineer is currently booked to install the new phone line for Plusnet on 10/11/17. I want to transfer my phone number over. As things stand the VM phone line will have ceased the day before BT install the new one - will this mean I won't be able to keep my number ?
If so, what am i best off doing ? Should I extend my VM services past the 10/11/17, or get an earlier BT installation ? If the latter, will VM release the number before my contract end date ?
Re: Porting landline number from Virgin to PlusNet
11-10-2017 8:58 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there and welcome aboard.
As your telephone number is owned by Virgin Media, in order to import it to the BT network the number will need to be active so my advice would be for us to cancel the orders we've placed and redo them but with your own number.
This will inevitably mean your activation date will change, but with a potential bonus of keeping your number.
However, whilst my initial checks indicate we should be able to import the number, I can't guarantee this will be successful as it largely relies on it being released to us.
I'll be happy to get the ball rolling and keep a watchful eye over this if you'd like me to go ahead?
Re: Porting landline number from Virgin to PlusNet
11-10-2017 10:47 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for your reply.
When I placed the order with Plusnet over the phone I made it clear that it must be arranged so that my existing number ported over. He made a note of my number, but when the paperwork was emailed through it gave me a new phone number. Therefore I would be grateful if you could keep an eye on this for me.
Just to clarify, my VM broadband and TV are ceasing on the 9/11/17 but the VM phone line isn't so it should still be active on the 10/11/17 when the BT line is due to be installed. All I really need is confirmation that the number will port over. Is this something you could arrange please ? I have just spoken to VM and they have confirmed that as long as BT/Plusnet make the request it will transfer over. I don't mind taking an earlier install date if that makes it easier to do the transfer.
Are you able to see what my number is from the sales notes ?
Thanks again for your help.
Re: Porting landline number from Virgin to PlusNet
11-10-2017 1:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
When I placed the order with Plusnet over the phone I made it clear that it must be arranged so that my existing number ported over. He made a note of my number, but when the paperwork was emailed through it gave me a new phone number.
Apologies that the order wasn't placed with your telephone number.
I have just spoken to VM and they have confirmed that as long as BT/Plusnet make the request it will transfer over.
We'll only be able to import the number as part of an order. Once the order completes we can't renumber the line with an already active number. So we'll need to place the order again but this time with your number.
but the VM phone line isn't so it should still be active on the 10/11/17 when the BT line is due to be installed.
Once the order with your number completes, we'd expect the VM line to cease.
Are you able to see what my number is from the sales notes ?
I think so. Does it end in 34?
If so, it looks like the number was just entered into the contact details part of the sales signup and not in the very first stage when checking for availability which may explain why we didn't place the order with your number.
Sorry for any inconvenience caused by this. Let me know if that's the number and I'll get the orders replaced now.
Re: Porting landline number from Virgin to PlusNet
11-10-2017 2:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Yes, that is the right number. Thanks.
Re: Porting landline number from Virgin to PlusNet
11-10-2017 2:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've got the ball rolling now and I've updated the ticket on your account here
I've taken personal ownership of the ticket so I'll provide an update tomorrow
Re: Porting landline number from Virgin to PlusNet
12-10-2017 9:05 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've had an email with a new install date and confirming the correct phone number. Thanks for your help.
Re: Porting landline number from Virgin to PlusNet
12-10-2017 11:11 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Porting landline number from Virgin to PlusNet
14-10-2017 2:48 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The earlier date is fine thanks...
Re: Porting landline number from Virgin to PlusNet
14-10-2017 3:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Porting landline number from Virgin to PlusNet
18-10-2017 11:07 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Very grateful for your help in sorting this order out, but I've had to cancel it due to VM making me an offer I couldn't refuse to stay with them...
Re: Porting landline number from Virgin to PlusNet
18-10-2017 11:49 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Home Phone
- :
- Re: Porting landline number from Virgin to PlusNet