Porting landline number from BT to PlusNet
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Porting landline number from BT to PlusNet
14-11-2017 5:56 PM
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Hi.
My father has a BT landline (his primary phone number) and a Plusnet landline with FTTC broadband service on it. He'd like to terminate the BT service and port the number onto his existing Plusnet line.
Is this possible, and if so - how do we go about it?
thanks
Re: Porting landline number from BT to PlusNet
15-11-2017 5:03 PM
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Hi there.
I'd recommend getting in touch with Customer Options on 0800 013 2632 and we'll be able to arrange that. When the number is ported over to us, the line with his current provider should cease automatically.
It's worth noting that if his phone provider ceases the line before we've ported the number over, there's a chance we may not be able to retain the number.
I hope this helps but let us know if you have any questions etc.
Re: Porting landline number from BT to PlusNet
15-11-2017 8:52 PM
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We’d renumber our line using his BT number but to do that the number would need to be ceased.
Here’s the part where we may run into a problem. If the rangeholder of the number isn’t BT then when the number is ceased it’d go back to the provider it first started life on and it’ll be difficult to import it back into the BT network.
But if the rangeholder is BT, we should be able to use the number to renumber our line within 1 working day. It’d cost a one off fee of £36.63.
You can check the rangeholder by putting the number into this webpage and looking at the “Operator”: https://www.telecom-tariffs.co.uk/codelook.htm
Re: Porting landline number from BT to PlusNet
16-11-2017 6:10 PM
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Thanks Gandalf.
Re: Porting landline number from BT to PlusNet
21-11-2017 2:36 PM
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