From what I can see the new line installation order we've placed is providing you with a new telephone number however once the line is installed, we'll then be able to place a renumber order to bring your number across to us.
I'd just recommend making sure that Virgin Media don't 'cease' or 'stop' your number themselves as it's always best to transfer a number between providers while active.
I've added a reply to this ticket on your account with this and we'll place the renumber order after the installation happens.
I hope this helps.
From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.