Porting a number to Plusnet from Voipfone
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- Re: Porting a number to Plusnet from Voipfone
09-08-2019 5:20 PM
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Hello,
I have just joined Plusnet and would like to port over an active existing landline number I 'own' to my account. The number in question used to be my BT landline number which I ported over to Voipfone upon switching to a Virgin Media broadband only service, after which I made/received calls on this number over the internet.
Now that I've joined Plusnet and am paying for a landline service again I would like to continue using my existing number. However, Plusnet Customer Services inform me it's not possible to have this number ported over. I'm not convinced about this as surely with the port to Voipfone taking place through BT IPEX it should be possible to port the number again upon placing a new request? Voipfone customer services see no reason why this can't happen.
Can someone from Plusnet please contact me by pm so I can share account / number specific details for this to be investigated.
Thanks
Fixed! Go to the fix.
Re: Porting a number to Plusnet from Voipfone
09-08-2019 5:23 PM
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I should have added that this a 'normal' 01xxx xxxxxx geographic landline number assigned to the same address
Re: Porting a number to Plusnet from Voipfone
09-08-2019 7:08 PM
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Hi @gloryhunter77,
Typically we're unable to transfer numbers over from Voipfone due to the technical implementation of IP Exchange number porting. Before we could even look into attempting it, do you still have the account open with Voipfone that currently owns the number?
Re: Porting a number to Plusnet from Voipfone
09-08-2019 7:51 PM - edited 09-08-2019 7:58 PM
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@gloryhunter77 I'd just like to add to my colleagues response that if the rangeholder of your telephone number is BT then in theory we should be able to use it even if the number is no longer active unless the number originated on a BT exchange A but the address we're supplying is provided by a BT exchange B.
To find the rangeholder put your number in Here, click Lookup Number then check who the Operator is.
Have you ever had this number from a BT based provider at the address you're currently at?
Having said that, I've also seen cases where a provider will use what's called Remote Call Forwarding(RCF) to provide a phone number to for example an address on Exchange B while the number is provided at Exchange A.
Remote Call Forwarding isn't a feature that we offer.
Hope this helps.
Re: Porting a number to Plusnet from Voipfone
09-08-2019 11:35 PM
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Re: Porting a number to Plusnet from Voipfone
09-08-2019 11:43 PM - edited 09-08-2019 11:44 PM
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I hope this means there's a chance of porting the number to Plusnet.
Really appreciate both quick responses to my post.
Thanks
Re: Porting a number to Plusnet from Voipfone
10-08-2019 1:25 PM
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Thanks for getting back to us @gloryhunter77
Could you send me a PM with your landline phone number you're wanting to port in?
I'll then get this investigated further and see if we can find out definitively either way.
Re: Porting a number to Plusnet from Voipfone
10-08-2019 1:52 PM
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Re: Porting a number to Plusnet from Voipfone
10-08-2019 2:17 PM
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Thanks for your private message @gloryhunter77
I'm sorry for the advice you've been provided regarding the import of your telephone number that's currently active with Voipfone at your address. I've carried out a number import check and it is showing we are able to place a import order.
To keep things documented on your account if you're still happy to go ahead could you just (re)confirm the telephone number by replying to this ticket and also when you'd like the transfer to take place? It'd normally take around 10 working days.
Re: Porting a number to Plusnet from Voipfone
10-08-2019 5:23 PM
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10-08-2019 5:28 PM
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Re: Porting a number to Plusnet from Voipfone
28-08-2019 12:58 PM
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Many thanks Gandalf. I'm all set with my desired number now having been ported to my Plusnet landline.
Re: Porting a number to Plusnet from Voipfone
28-08-2019 1:55 PM
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