Portal Access when?

[#1]

How long does it take before you get access to the home phone account on the members centre?
My phone was changed over on the 8th and I received an email telling me it had been transferred and I would have access to my account "Shortly" but it still shows "Your home phone order is being processed".

[#2]

If its already been changed over, it might just need some friendly intervention by one of the PN staffers. :mand:
Doubtless one of them will be along shortly to confirm the status of the issue.

[#3]

Hi George,
I've asked someone to have a look into this for you.

[#4]

Thanks James, It looks like the ticket has gone back to the BOT on the 10th and been missed again.

[#5]

Yep - Your component status is stuck, but we should be able to get it sorted by Tuesday for you.
Sorry for the delay.

[#6]

The components I ordered ie caller ID are working James.

[#7]

Yep, completely appreciate that.
Basically everything is active, the the actual "component" at our end is stuck from showing as an active state.  I've raised a task with a developer to get this sorted, which should happen on Tuesday, but it won't cause any detrimental affects to your service, barring being able to log into the home Phone portal.