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Plusnet to Plusnet - anytime free calls?

NorthPole
Aspiring Pro
Posts: 255
Thanks: 39
Fixes: 6
Registered: ‎05-07-2013

Plusnet to Plusnet - anytime free calls?

Can I just seek confirmation that calls between Plusnet home phone customers are free at any time regardless of tariff, even if one or both parties are on tariffs which are no longer available (e.g. Inclusive Evenings and Weekends)?
5 REPLIES 5
RickK
Grafter
Posts: 60
Registered: ‎03-07-2013

Re: Plusnet to Plusnet - anytime free calls?

Quote
All call plans
UK Mobiles 100 inclusive minutes available for £3 per month (for packages taken on or after 8th May 2013)
Plusnet to Plusnet calls Inclusive at all times
Calls to Plusnet support Free at all times

http://www.plus.net/home-broadband/tariffs/
Yes, it should definitely be free if you look at the page above Smiley
198kHz
Seasoned Hero
Posts: 5,590
Thanks: 2,577
Fixes: 37
Registered: ‎30-07-2008

Re: Plusnet to Plusnet - anytime free calls?

Reading -
Quote
Plusnet to Plusnet calls Inclusive at all times
Calls to Plusnet support Free at all times

together with -
Quote
    Inclusive calls to UK numbers become chargeable after 60 minutes
    Inclusive calls to international numbers become chargeable after 30 minutes
    Calls to Plusnet Support are free for the duration of the call, regardless of length

implies that Plusnet to Plusnet calls become chargeable after 60 minutes.
If you want the best seat in the house, move the cat
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BT technician (Retired)
alanf
Aspiring Pro
Posts: 1,931
Thanks: 78
Fixes: 1
Registered: ‎17-10-2007

Re: Plusnet to Plusnet - anytime free calls?

Quote from: 4C
implies that Plusnet to Plusnet calls become chargeable after 60 minutes.

Confirmed by Ben
Quote from: Ben
Plusnet to Plusnet calls are still inclusive and theoretically limited to 60 minutes Smiley

I am not sure why "theoretically". Best to redial before 60 minutes and be safe.
NorthPole
Aspiring Pro
Posts: 255
Thanks: 39
Fixes: 6
Registered: ‎05-07-2013

Re: Plusnet to Plusnet - anytime free calls?

Thanks all for confirming what I thought - I had taken the 60 minutes limit on a free call as read!
BenTrimble
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,106
Registered: ‎06-02-2008

Re: Plusnet to Plusnet - anytime free calls?

Plusnet-to-Plusnet calls are defined at the caller's product level, independent of the call recipient's product, etc. They should be limited to 60 minutes but I have seen some cases of calls going over 60 minutes and not picking up charging - this is currently under investigation and will be raised / fixed in due course - as such, keep them under 60 mins to avoid any surprises Smiley