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Plusnet to Plusnet Calls Inclusive?

Nokk
Dabbler
Posts: 22
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Registered: ‎08-12-2009

Plusnet to Plusnet Calls Inclusive?

Hi, can someone confirm if with a 'Line Only' plan Plusenet to Plusnet calls are inclusive. I know they always used to be but I was advised today by plusnet staff they are no longer. He referred me to my contract with links to this page https://www.plus.net/help/legal/residential-phone-tariffs/ which 'does' state they are inclusive. The call agent then said this page was out of date???. Any help would be great. Thanks
7 REPLIES 7
MisterW
Superuser
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Registered: ‎30-07-2007

Re: Plusnet to Plusnet Calls Inclusive?

AFAIK Plusnet to Pllusnet calls are still inclusive. As for the phone tariffs page being out of date, it refers to the CPI increase from 30th June 2021:so it can't be out of date!!

Hopefully a staff member will be along shortly to confirm....

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

198kHz
Seasoned Hero
Posts: 5,635
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Registered: ‎30-07-2008

Re: Plusnet to Plusnet Calls Inclusive?

My daughter has no call plan, but her calls to me are free.

Murphy was an optimist
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Gandalf
Community Gaffer
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Registered: ‎21-04-2017

Re: Plusnet to Plusnet Calls Inclusive?

Thanks for your post @Nokk 

I'm really sorry for the incorrect information we've given you. I can confirm that calls from a Plusnet landline to another Plusnet landline are inclusive even without a call plan. I've listened to your call from yesterday and I've arranged for feedback to be passed on to the adviser you had spoken with about this. 

I've also done some digging and figured out why one of the calls you've made was chargeable. The issue's to do with how the account of the person you've been calling is showing in our systems. I believe I've resolved this particular issue now moving forward, and I've added a credit towards your next bill to cover the cost of the call you've incurred, but if you do get charged again, please can you drop me a private message?

If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I no longer have a regular presence here as I've moved on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet
Nokk
Dabbler
Posts: 22
Thanks: 1
Registered: ‎08-12-2009

Re: Plusnet to Plusnet Calls Inclusive?

Brilliant, many thanks for replying and resolving so quickly.
Gandalf
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Re: Plusnet to Plusnet Calls Inclusive?

No problem @Nokk, let me know if there are further issues or anything else you'd need help with. Smiley

If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I no longer have a regular presence here as I've moved on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet
Townman
Superuser
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Registered: ‎22-08-2007

Re: Plusnet to Plusnet Calls Inclusive?

I believe that the 60 minute call duration limit applies to free Plusnet to Plusnet user calls.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Gandalf
Community Gaffer
Community Gaffer
Posts: 25,911
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Registered: ‎21-04-2017

Re: Plusnet to Plusnet Calls Inclusive?

Just checked with our billing team and that's correct

If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I no longer have a regular presence here as I've moved on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet