Plusnet to Plusnet Calls Inclusive?

[#1]

Hi, can someone confirm if with a 'Line Only' plan Plusenet to Plusnet calls are inclusive. I know they always used to be but I was advised today by plusnet staff they are no longer. He referred me to my contract with links to this page https://www.plus.net/help/legal/residential-phone-tariffs/ which 'does' state they are inclusive. The call agent then said this page was out of date???. Any help would be great. Thanks

[#2]

AFAIK Plusnet to Pllusnet calls are still inclusive. As for the phone tariffs page being out of date, it refers to the CPI increase from 30th June 2021:so it can't be out of date!!

Hopefully a staff member will be along shortly to confirm....

[#3]

My daughter has no call plan, but her calls to me are free.

[#4]

Thanks for your post @Nokk 

I'm really sorry for the incorrect information we've given you. I can confirm that calls from a Plusnet landline to another Plusnet landline are inclusive even without a call plan. I've listened to your call from yesterday and I've arranged for feedback to be passed on to the adviser you had spoken with about this. 

I've also done some digging and figured out why one of the calls you've made was chargeable. The issue's to do with how the account of the person you've been calling is showing in our systems. I believe I've resolved this particular issue now moving forward, and I've added a credit towards your next bill to cover the cost of the call you've incurred, but if you do get charged again, please can you drop me a private message?

[#5]

Brilliant, many thanks for replying and resolving so quickly.

[#6]

No problem @Nokk, let me know if there are further issues or anything else you'd need help with.

[#7]

I believe that the 60 minute call duration limit applies to free Plusnet to Plusnet user calls.

[#8]

Just checked with our billing team and that's correct