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Plusnet in breach of its own terms and conditions

edwardellis
Interested
Posts: 2
Registered: ‎15-03-2017

Plusnet in breach of its own terms and conditions

I signed up to Plusnet on 23/2/17 for them to provide both landline telephone services and internet/broadband services. All was well until 12/3/17 until the landline went dead, unable to make outgoing calls or to receive incoming calls. Contacted Plusnet who deny that an account had ever been set up for me, but I have the emails received on 24/2/17 to prove that an account was created. Nightmare trying to resolve this matter on mobile phone as I dont have landline anymore! Plusnet staff very ignorant, very unhelpful and often would hang up on me. Can anyone please help me as I need to be contactable with working standby as a paramedic and I cannot rely on the abysmal mobile phone signal i have at home. Come on Plusnet sort yourselves out, you are in breach of your own terms and conditions.Thanks.

1 REPLY 1
Mav
Moderator
Moderator
Posts: 21,652
Thanks: 4,452
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Registered: ‎06-04-2007

Re: Plusnet in breach of its own terms and conditions

Moderator's note by Mike (Mav)

Thread locked in favour of https://community.plus.net/t5/My-Order/Help-Plusnet-have-cancelled-my-contract-and-disconnected-my/m...

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