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Plusnet case:76448037 - home phone down since 28/10. Fed up with Plusnet.

Rishidshah33
Not applicable
Posts: 2
Registered: ‎09-11-2013

Plusnet case:76448037 - home phone down since 28/10. Fed up with Plusnet.

I am so fed up with Plusnet.
I have no home phone since 28/10 and plus net have no ability to prioritise or influence anything with BT or Openreach.
I wish I had never moved across to Plusnet, what a totally and utterly useless service.
They don't even care and refuse to forward all my home calls at their cost to my mobile like BT at least do when there is a fault. Neither will they forward it at their cost to another landline.
All Plusnet can claim which is false is that there is a major problem in my area when the CEO of BT has confirmed himself that no such problem exists.
I am so fed up and cannot wait to get away from Plusnet.
6 REPLIES 6
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Re: 76448037 home phone down since 28/10. Fed up with Plusnet.

This is not going to help - sorry - but does putting your phone number in here give a hint as to the problem http://status.zen.co.uk/broadband/
Rishidshah33
Not applicable
Posts: 2
Registered: ‎09-11-2013

Re: 76448037 home phone down since 28/10. Fed up with Plusnet.

That's not the home phone number. I am surprised you think that a home phone number. Grin
That's the open case the Plusnet.
pwatson
Rising Star
Posts: 2,470
Thanks: 8
Fixes: 1
Registered: ‎26-11-2012

Re: 76448037 home phone down since 28/10. Fed up with Plusnet.

You misread Oldjim's comment...
The link he gave you allows you to enter your phone number to see if there's a general problem in your area.  BT also have useful page www.bt.com/help/servicestatus
nadger
Rising Star
Posts: 4,498
Thanks: 46
Registered: ‎13-04-2007

Re: Plusnet case:76448037 - home phone down since 28/10. Fed up with Plusnet.

That's a useful link if BT is your provider but I don't think it works when Plusnet is provider - all I get is " please enter valid phone number" when I enter my number.
jelv
Seasoned Hero
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Re: Plusnet case:76448037 - home phone down since 28/10. Fed up with Plusnet.

The information further down the page is useful even if you can't use it for your own phone number. For example currently it is saying:
Quote
Due to suspected Cable Thefts & damage caused by 3rd parties, a small number of our customers in the below areas, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing.  
London Greenwich - 0203, 0208 (estimated clear date 13/11/2013)
Maida Vale - 0203, 0207, 0208 (estimated clear date 12/11/2013)
Golders Geeen - 0203, 0208 (estimated clear date 12/11/2013)
Blackburn - 01254 (estimated clear date 12/11/2013)
Horsham - 01403 (estimated clear date 12/11/2013)
Romford South - 01708 (estiamted clear date 12/11/2013)
Badsey - 01386 (estimated clear date 12/11/2013)
Weymouth - 01305 (estimated clear date 12/11/2013)
Kemptown - 01273 (estimated clear date 12/11/2013)    
Greenford - 0203, 0207 (estimated clear date 11/11/2013)
Beragh - 0288075 (estimated clear date 11/11/2013)
Banbridge - 028406 (estimated clear date 11/11/2013)
Saintfield - 0289751 (estimated clear date 11/11/2013)
Lockerley- 0179434 (estimated clear date 11/11/2013)
Parkstone - 01202 (estimated clear date 11/11/2013)        
Ballymena - 02821 & 02825 (estimated clear date 11/11/2013)
Kemptown - 01273 (estimated clear date 11/11/2013)
Linstead - 019867 (estimated clear date 11/11/2013)
Coxtie Green - 01277 (estimated clear date 11/11/2013)
Hammersmith - 0203,0207 and 0208 (estimated clear date 11/11/2013)
Please revisit this page for further updates
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
Townman
Superuser
Superuser
Posts: 20,133
Thanks: 8,212
Fixes: 104
Registered: ‎22-08-2007

Re: Plusnet case:76448037 - home phone down since 28/10. Fed up with Plusnet.

Quote from: Rishidshah33
I am so fed up with Plusnet.
I have no home phone since 28/10 and plus net have no ability to prioritise or influence anything with BT or Openreach.
I wish I had never moved across to Plusnet, what a totally and utterly useless service.

You are quite correct, Plus Net nor any other communication provider (including BT Retail) has "ability to prioritise or influence anything with BT or Openreach" .  BTOR is a monopoly sole supplier who (is supposed to) treat all communication suppliers the same.  If there is evidence that individual suppliers are being treated more favourably than others, then this is a matter for investigation by Ofcom.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.