Plusnet case:76448037 - home phone down since 28/10. Fed up with Plusnet.

[#1]

I am so fed up with Plusnet.
I have no home phone since 28/10 and plus net have no ability to prioritise or influence anything with BT or Openreach.
I wish I had never moved across to Plusnet, what a totally and utterly useless service.
They don't even care and refuse to forward all my home calls at their cost to my mobile like BT at least do when there is a fault. Neither will they forward it at their cost to another landline.
All Plusnet can claim which is false is that there is a major problem in my area when the CEO of BT has confirmed himself that no such problem exists.
I am so fed up and cannot wait to get away from Plusnet.

[#2]

This is not going to help - sorry - but does putting your phone number in here give a hint as to the problem http://status.zen.co.uk/broadband/

[#3]

That's not the home phone number. I am surprised you think that a home phone number.
That's the open case the Plusnet.

[#4]

You misread Oldjim's comment...
The link he gave you allows you to enter your phone number to see if there's a general problem in your area.  BT also have useful page www.bt.com/help/servicestatus

[#5]

That's a useful link if BT is your provider but I don't think it works when Plusnet is provider - all I get is " please enter valid phone number" when I enter my number.

[#6]

The information further down the page is useful even if you can't use it for your own phone number. For example currently it is saying:

Quote

Due to suspected Cable Thefts & damage caused by 3rd parties, a small number of our customers in the below areas, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing.   London Greenwich - 0203, 0208 (estimated clear date 13/11/2013) Maida Vale - 0203, 0207, 0208 (estimated clear date 12/11/2013) Golders Geeen - 0203, 0208 (estimated clear date 12/11/2013) Blackburn - 01254 (estimated clear date 12/11/2013) Horsham - 01403 (estimated clear date 12/11/2013) Romford South - 01708 (estiamted clear date 12/11/2013) Badsey - 01386 (estimated clear date 12/11/2013) Weymouth - 01305 (estimated clear date 12/11/2013) Kemptown - 01273 (estimated clear date 12/11/2013)     Greenford - 0203, 0207 (estimated clear date 11/11/2013) Beragh - 0288075 (estimated clear date 11/11/2013) Banbridge - 028406 (estimated clear date 11/11/2013) Saintfield - 0289751 (estimated clear date 11/11/2013) Lockerley- 0179434 (estimated clear date 11/11/2013) Parkstone - 01202 (estimated clear date 11/11/2013)         Ballymena - 02821 & 02825 (estimated clear date 11/11/2013) Kemptown - 01273 (estimated clear date 11/11/2013) Linstead - 019867 (estimated clear date 11/11/2013) Coxtie Green - 01277 (estimated clear date 11/11/2013) Hammersmith - 0203,0207 and 0208 (estimated clear date 11/11/2013) Please revisit this page for further updates

[#7]

Quote from: Rishidshah33

I am so fed up with Plusnet. I have no home phone since 28/10 and plus net have no ability to prioritise or influence anything with BT or Openreach. I wish I had never moved across to Plusnet, what a totally and utterly useless service.

You are quite correct, Plus Net nor any other communication provider (including BT Retail) has "ability to prioritise or influence anything with BT or Openreach" .  BTOR is a monopoly sole supplier who (is supposed to) treat all communication suppliers the same.  If there is evidence that individual suppliers are being treated more favourably than others, then this is a matter for investigation by Ofcom.