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Plusnet call protect not activating.

JasonMassey
Grafter
Posts: 91
Thanks: 1
Registered: ‎21-08-2014

Plusnet call protect not activating.

I selected Plusnet call protect about 2.5 weeks ago, and since then it's only showing waiting activation.

 

I did speak to a member of Plusnet staff last weekend, and they said activation had become stuck and it should be enabled in 24 hours, this was over 3 days ago and it's still not activated.

 

Is there any member of Plusnet staff who could investigate this please.

 

Thanks

Jason

2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 9,178
Thanks: 2,884
Fixes: 458
Registered: ‎21-04-2017

Re: Plusnet call protect not activating.

Hi Jason,

 

Whilst your account still shows awaiting activation, the feature is enabled on the line last Friday afternoon. (I've raised a task to our billing team to fix your account). What happens when you dial 1572 from your home phone handset?

 

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
JasonMassey
Grafter
Posts: 91
Thanks: 1
Registered: ‎21-08-2014

Re: Plusnet call protect not activating.

Hi Gandalf,   I can confirm the feature is working now.

 

I have dialed 1572 and the call protect menu options are available to me.

 

Thanks for looking into this

Jason