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Plusnet call protect not activating.

JasonMassey
Grafter
Posts: 109
Thanks: 5
Registered: ‎21-08-2014

Plusnet call protect not activating.

I selected Plusnet call protect about 2.5 weeks ago, and since then it's only showing waiting activation.

 

I did speak to a member of Plusnet staff last weekend, and they said activation had become stuck and it should be enabled in 24 hours, this was over 3 days ago and it's still not activated.

 

Is there any member of Plusnet staff who could investigate this please.

 

Thanks

Jason

2 REPLIES 2
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: Plusnet call protect not activating.

Hi Jason,

 

Whilst your account still shows awaiting activation, the feature is enabled on the line last Friday afternoon. (I've raised a task to our billing team to fix your account). What happens when you dial 1572 from your home phone handset?

 

Anoush

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
JasonMassey
Grafter
Posts: 109
Thanks: 5
Registered: ‎21-08-2014

Re: Plusnet call protect not activating.

Hi Gandalf,   I can confirm the feature is working now.

 

I have dialed 1572 and the call protect menu options are available to me.

 

Thanks for looking into this

Jason