Plusnet asking for an extra £49 because the previous resident used sky ???
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Plusnet asking for an extra £49 because the previous resident used sky ???
12-07-2012 9:44 PM
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The house is only 18 months old and has the new style open reach external NTE and the previous owner had his telephone service with sky which he terminated and paid up when he left.
We gave all this info on line during the plusnet sign up procedure and paid a years line rental up front.
Tonight we get a call on the mobile at 9PM from plusnet asking for an extra £49 because the line used to be with sky and was an MPF line and therefore we need a new line
The openreach / BT cable is there so I don't see why I should have to pay £49 extra because the previous owner used sky. Has anyone else experienced this?
Its a pity because the sign up procedure was very straightforward and the whole deal worked out competitively over a year but it kind of sours the milk if they think i should pay £49 because of something that had nothing to do with me !!
Re: Plusnet asking for an extra £49 because the previous resident used sky ???
12-07-2012 10:02 PM
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http://www.plus.net/info2/legal/price_guide.html
I am sure a member of the Digital Care Team will be along to comment in themorning
Re: Plusnet asking for an extra £49 because the previous resident used sky ???
12-07-2012 11:05 PM
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Re: Plusnet asking for an extra £49 because the previous resident used sky ???
12-07-2012 11:57 PM
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Quote from: Oldjim It doesn't seem to be correct
http://www.plus.net/info2/legal/price_guide.html
I am sure a member of the Digital Care Team will be along to comment in themorning
thanks
Re: Plusnet asking for an extra £49 because the previous resident used sky ???
12-07-2012 11:58 PM
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Quote from: RPMozley MPF = LLU
Sorry for being thick but can you explain what that means please
Re: Plusnet asking for an extra £49 because the previous resident used sky ???
13-07-2012 1:16 AM
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Re: Plusnet asking for an extra £49 because the previous resident used sky ???
13-07-2012 6:05 AM
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Openreach don't charge Communication providers £49 for doing a 2 minute jumpering job and whatever they do charge is usually absorbed by the provider.
Apart from which, Plusnet's legal terms make it quite clear an LLU transfer is free. See the section "Connection charges for Plusnet Talk Services".
Judging by the number of provisioning problems we are seeing posted on the forum of late, it seems that there is some shortfall in the level of training in that department!
Re: Plusnet asking for an extra £49 because the previous resident used sky ???
13-07-2012 7:06 AM
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I'll bet Sky have not actually released the line....naughty boys
So it looks to Plusnet as if it is a new provision
Re: Plusnet asking for an extra £49 because the previous resident used sky ???
13-07-2012 7:21 AM
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Re: Plusnet asking for an extra £49 because the previous resident used sky ???
13-07-2012 8:09 AM
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Quote from: Anotherone Sorry Gus, it does not require a new connection. The BT line is there. Yes it may be LLU but that is a simple jumpering job at the exchange,
Openreach don't charge Communication providers £49 for doing a 2 minute jumpering job and whatever they do charge is usually absorbed by the provider.
Apart from which, Plusnet's legal terms make it quite clear an LLU transfer is free. See the section "Connection charges for Plusnet Talk Services".
Judging by the number of provisioning problems we are seeing posted on the forum of late, it seems that there is some shortfall in the level of training in that department!
Thanks for that, it did seem daft to me. As you say the line is physically there from the house to the exchange, if sky can 'take it over' and not give it back then it makes a mockery of competition in telecoms.
I'll see what plusnet have to say today.
Re: Plusnet asking for an extra £49 because the previous resident used sky ???
13-07-2012 8:29 AM
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Re: Plusnet asking for an extra £49 because the previous resident used sky ???
13-07-2012 8:34 AM
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Edit: @lizwm, does the line have dial tone on it at the moment? If so dial 17070and see what it says. Also dial 150 and see which phone company is on the end.
Re: Plusnet asking for an extra £49 because the previous resident used sky ???
13-07-2012 8:42 AM
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Quote from: Anotherone Surely that is "Start a stopped line"
If it was connected to BT at the exchange it would be. Start of stop is free because there is no physical work required and that's why lines are usually active within 24 hours. This is different as the line isn't connected to BT equipment, so it needs someone to go out to it.
Jojo
Re: Plusnet asking for an extra £49 because the previous resident used sky ???
13-07-2012 8:48 AM
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If it was a transfer from LLU then that requires re-jumpering at the exchange for which Plusnet make no change.
If the line is dead because the jumpers have been removed, that is starting a ceased line in my book, still jumpering at the exchange.
If an OpenReach engineer has to come of put a new cable from a DP to a house, that is a new provide foir which you charge £49.
In case my edit was missed -
Edit: @lizwm, does the line have dial tone on it at the moment? If so dial 17070 and see what it says. Also dial 150 and see which phone company is on the end.
Re: Plusnet asking for an extra £49 because the previous resident used sky ???
13-07-2012 8:54 AM
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Quote from: Anotherone Sorry to disagree with you Jojo and I've just put an edit on my previous post.
If it was a transfer from LLU then that requires re-jumpering at the exchange for which Plusnet make no change.
If the line is dead because the jumpers have been removed, that is starting a ceased line in my book, still jumpering at the exchange.
If an OpenReach engineer has to come of put a new cable from a DP to a house, that is a new provide foir which you charge £49.
In case my edit was missed -
Edit: @lizwm, does the line have dial tone on it at the moment? If so dial 17070 and see what it says. Also dial 150 and see which phone company is on the end.
Unfortunately we don't live at the house yet and its quite a way away. I think it was dead when I plunged a phone in last week but I'm not 100% sure.
I very much appreciate your help and I can try to get my daughter to go over and check but it seems a bit academic if plusnet are insisting on making this charge. I guess I'm going to have to start comparing providers again
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