Plusnet asking for an extra £49 because the previous resident used sky ???
We recently placed an order for plusnet phone and broadband for a house we have just completed on but not yet moved into.
The house is only 18 months old and has the new style open reach external NTE and the previous owner had his telephone service with sky which he terminated and paid up when he left.
We gave all this info on line during the plusnet sign up procedure and paid a years line rental up front.
Tonight we get a call on the mobile at 9PM from plusnet asking for an extra £49 because the line used to be with sky and was an MPF line and therefore we need a new line
The openreach / BT cable is there so I don't see why I should have to pay £49 extra because the previous owner used sky. Has anyone else experienced this?
Its a pity because the sign up procedure was very straightforward and the whole deal worked out competitively over a year but it kind of sours the milk if they think i should pay £49 because of something that had nothing to do with me !!
The house is only 18 months old and has the new style open reach external NTE and the previous owner had his telephone service with sky which he terminated and paid up when he left.
We gave all this info on line during the plusnet sign up procedure and paid a years line rental up front.
Tonight we get a call on the mobile at 9PM from plusnet asking for an extra £49 because the line used to be with sky and was an MPF line and therefore we need a new line
The openreach / BT cable is there so I don't see why I should have to pay £49 extra because the previous owner used sky. Has anyone else experienced this?
Its a pity because the sign up procedure was very straightforward and the whole deal worked out competitively over a year but it kind of sours the milk if they think i should pay £49 because of something that had nothing to do with me !!
MPF = LLU 
Quote from: RPMozley MPF = LLU
Sorry for being thick but can you explain what that means please
Quote from: Anotherone Surely that is "Start a stopped line"
If it was connected to BT at the exchange it would be. Start of stop is free because there is no physical work required and that's why lines are usually active within 24 hours. This is different as the line isn't connected to BT equipment, so it needs someone to go out to it.
Jojo
Quote from: Anotherone Sorry to disagree with you Jojo and I've just put an edit on my previous post.
If it was a transfer from LLU then that requires re-jumpering at the exchange for which Plusnet make no change.
If the line is dead because the jumpers have been removed, that is starting a ceased line in my book, still jumpering at the exchange.
If an OpenReach engineer has to come of put a new cable from a DP to a house, that is a new provide foir which you charge £49.
In case my edit was missed -
Edit: @lizwm, does the line have dial tone on it at the moment? If so dial 17070 and see what it says. Also dial 150 and see which phone company is on the end.
Unfortunately we don't live at the house yet and its quite a way away. I think it was dead when I plunged a phone in last week but I'm not 100% sure.
I very much appreciate your help and I can try to get my daughter to go over and check but it seems a bit academic if plusnet are insisting on making this charge. I guess I'm going to have to start comparing providers again
