Plusnet Phone install - Saga
on 02-09-2016 2:53 PM - last edited on 02-09-2016 3:05 PM by Mav
Hi Phone and FTTC ordered 3rd August and provisioned on 16th August - Both Phone and FTTC up and running same day
Engineer reported a underground libne fault that was supposed to be attended to within 2-3 days ( noisey Line)
17th August rec'd msg from Plusnet that Oder had been delayed !! - Phone actually installed day previous
Keeping in mind I have had a working Phone and FTTC connection ( albiet with somewhat see saw b/band speeds)
Not sure exact date 24th aug springs to mind I was advised that there were provisioning issues and BT having serious "coding issues" with my line etc - Engineer book to investigate underground fault for friday 26th -no sight of engineer or any feed back that line fault cleared.
Monday 29th Aug message that service now activated - still ongoing discussions re FTTC line speed - PC and Phone currently connected to BT test Socket.
Called Customer Support this morning - had gone to look at my Phone bill on web page - but surprise phone number not showing in database no phone billing information - after 20 min on hold finally got TOM ( customer support) who rather surprising advised Phone line installation has not actually been signed off by BT - this ascertained today only 17 days after phone line installed by BT - apparently until phone installation signed off/ handed over to Plusnet no real point in pursuing poor FTTC connection - TOM said would check with ordering department - was put on hold again for another 20 + min - finally had to ring off as had an appointment to attend.
Can SOMEONE take control of these phone and B/Band issues and let me know in writing what has gone wrong and when I will get the Phone and 80/20 FTTC service that I was promised at sign up and on which basis I signed up for.
In this circumstance the 14 day cooling off period seen rather inadequate - initial order placed on 3rd August - If this sorry tale was even hinted at then in all likley hood I would have cancelled both phone and b/band and found an alternative supplier.
Please refer separate post under b/band - same user id and tickets open under user id
Moderator's note by Mike (Mav): Personal information removed from a public forum to an area that staff can see.
Re: Plusnet Phone install - Saga
Hi moansalot13, feel free to send me a message with your username and I'll be happy to deal with this for you.