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Plusnet Landline to Plusnet Mobile Calls

Strat
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Plusnet Landline to Plusnet Mobile Calls

I know that Plusnet landine to Plusnet landline calls are inclusive but I take it that Plusnet Landline to Plusnet Mobile calls are not inclusive?

 

Plusnet to Plusnet calls Inclusive at all times
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ckcomputing
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Re: Plusnet Landline to Plusnet Mobile Calls

@Strat

 

Depends on your call plan (and when you signed up for it) and the time of day you call.

 

The prices below apply to customers who have either:

  • Signed up from 1st September 2016; or
  • Changed their call plan to one of the call plans listed in the table immediately below since 1st September 2016.
  Line only Evening & Weekend UK & Mobile Calls Unlimited UK & Mobile Calls Anytime International 300
Line rental (per month) £18.99 £18.99 £18.99 £18.99
Line Rental Saver £197.88 for 12 months paid in advance. Equivalent to £16.49 per month line rental
Call plan cost (per month) n/a £4.00 £8.00 £8.00
Call set up fee (per chargeable call) 21p 21p 21p 21p
Included 01/02/03 and 0870/0845 calls No inclusive minutes Evenings & Weekends only Fair usage limit of 150 calls or 1000 minutes (whichever is reached first) applies Yes Fair usage limit of 150 calls or 1000 minutes (whichever is reached first) applies Yes Fair usage limit of 150 calls or 1000 minutes (whichever is reached first) applies
UK mobiles n/a* Evenings & weekends only Fair usage limit of 1,000 minutes applies Yes Fair usage limit of 2,000 minutes applies n/a*

 

  • Signed up before 1st September 2016 and have not changed their call plan to one of those listed in the table above
  Line only Evening & Weekends Anytime Anytime International 300
Line rental (per month) £18.99 £18.99 £18.99 £18.99
Line Rental Saver £197.88 for 12 months paid in advance. Equivalent to £16.49 per month line rental
Call plan cost (per month) n/a £3.50 £7.00 £7.50
Call set up fee (per chargeable call) 21p 21p 21p 21p
Included 01/02/03 and 0870/0845 calls No inclusive minutes Evenings & Weekends only Fair usage limit of 150 calls or 1000 minutes (whichever is reached first) applies Yes Fair usage limit of 150 calls or 1000 minutes (whichever is reached first) applies Yes Fair usage limit of 150 calls or 1000 minutes (whichever is reached first) applies
100 anytime minutes to UK mobiles £3 per month £3 per month £3 per month £3 per month

 

Brian

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Townman
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Re: Plusnet Landline to Plusnet Mobile Calls

@ckcomputing,

I rather think that this question refers to the unqualified Plusnet phone to Plusnet phone statement - does it mean just land line to land line or does it apply to mobile / land line to land line / mobile calls?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

dvorak
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Re: Plusnet Landline to Plusnet Mobile Calls

I'm pretty sure it's just landline, though the wording needs to be changed otherwise confusion will arise
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Townman
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Re: Plusnet Landline to Plusnet Mobile Calls

I agree, but someone is going to try to make issue out of that not being explicitly qualified.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

davidj66
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Re: Plusnet Landline to Plusnet Mobile Calls

Must admit that I thought that calls from my PN landline. would be free to my newly acquired PN Mobile SIM - but didn't check the ts and cs as that isn't the reason for going for the mates rates deal!

Gandalf
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Re: Plusnet Landline to Plusnet Mobile Calls

Thanks for flagging Strat. Plusnet landline to Plusnet mobile calls aren't included in your line rental.

I'm passing feedback on regarding the wording.

If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I no longer have a regular presence here as I've moved on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet
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Re: Plusnet Landline to Plusnet Mobile Calls


@Gandalf wrote:

Plusnet landline to Plusnet mobile calls aren't included in your line rental.

Perhaps they could/should be...?

And vice versa.

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dvorak
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Re: Plusnet Landline to Plusnet Mobile Calls

At least calls from the pn mobile to landline are included in the call package and the majority of those have unlimited minutes
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Strat
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Re: Plusnet Landline to Plusnet Mobile Calls

I only asked the question as I recently made a very brief test call from my PN landline to my PN mobile.

I received a 36p charge which naturally I'm not concerned about but it prompted the query.

The text in the quote in my opening post was obviously written prior to Plusnet Mobile's existence.

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