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Plusnet Home Phone hasn't arrived

intractable
Newbie
Posts: 3
Registered: ‎22-11-2013

Plusnet Home Phone hasn't arrived

The title is pretty self explanatory really, it'l be 2 weeks tommorow since I signed a 12 month contract.
8 REPLIES 8
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,090
Thanks: 666
Fixes: 185
Registered: ‎27-04-2007

Re: Plusnet Home Phone hasn't arrived

Hi there and welcome to the community forums.
What issues are you having? I ask as the service was activated on 11/11.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
intractable
Newbie
Posts: 3
Registered: ‎22-11-2013

Re: Plusnet Home Phone hasn't arrived

The Home Phone (Hardware) has not been delivered to my house.
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Re: Plusnet Home Phone hasn't arrived

You don't get any home phone hardware - you have to buy your own phone if that is what you are talking about. A router is different but that is for broadband and is normally sent out a couple of days before the broadband is due to be active
intractable
Newbie
Posts: 3
Registered: ‎22-11-2013

Re: Plusnet Home Phone hasn't arrived

Ah alright, I just thought it was a bit weird Plusnet giving me a number and not sending any hardware.
picbits
Rising Star
Posts: 3,428
Thanks: 22
Registered: ‎18-01-2013

Re: Plusnet Home Phone hasn't arrived

Generally unless otherwise specified, telephone company providers leave it up to the customer to provide their own telephones as there is such a wide choice out there.
It could be that you needed a telephone with larger numbers, a cordless phone or a phone with special features such as an answerphone. Due to the low cost of such equipment these days, it would be pointless for a telephone company to provide a "generic" telephone for this purpose.
I vaguely remember British Telecom providing a phone back in the "old days" but also charging a rental price for this equipment.
198kHz
Seasoned Hero
Posts: 5,636
Thanks: 2,651
Fixes: 38
Registered: ‎30-07-2008

Re: Plusnet Home Phone hasn't arrived

Indeed they did, and the line rental covered the internal wiring too!
Murphy was an optimist
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pwatson
Rising Star
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Registered: ‎26-11-2012

Re: Plusnet Home Phone hasn't arrived

Quote from: picbits
It could be that you needed a telephone with larger numbers, a cordless phone or a phone with special features such as an answerphone. Due to the low cost of such equipment these days, it would be pointless for a telephone company to provide a "generic" telephone for this purpose.

Wouldn't life be simpler if ISPs were brave enough to do the same with broadband hardware Smiley
It could be that you needed a router with more ports, wireless or a router with special features such as VPN etc. Due to the low cost of such equipment these days, it would be pointless for an ISP to provide a "generic" router for this purpose.
OT, but serious comment...
w23
Pro
Posts: 6,344
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Registered: ‎08-01-2008

Re: Plusnet Home Phone hasn't arrived

^ agreed ^
Call me 'w23'
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