cancel
Showing results for 
Search instead for 
Did you mean: 

Plusnet Call Protect

Highlighted
Legend
Posts: 17,723
Thanks: 598
Fixes: 168
Registered: ‎05-04-2007

Re: Plusnet Call Protect

I'm afraid not.

If this post resolved your issue please click the 'This fixed my problem' button

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Highlighted
Newbie
Posts: 3
Thanks: 6
Registered: ‎16-03-2017

Re: Plusnet Call Protect

I wondered why I couldn't find it!  

 

I switched from BT recently and assumed it would be the same as their version - with online management of features.  

Highlighted
All Star
Posts: 1,982
Thanks: 224
Fixes: 23
Registered: ‎02-08-2007

Re: Plusnet Call Protect

Had a 2nd call today, from a number I added to "blocking" list; the number that appears is "00", so was surprised
system accepted.
Highlighted
Grafter
Posts: 32
Thanks: 5
Registered: ‎03-06-2016

Re: Plusnet Call Protect

"for example if you choose to avoid international numbers you can set it up so that your family abroad can still reach you."

is there anywhere which describes how to do this?

can be it done online or only on the phone?

 

Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 8,071
Thanks: 959
Fixes: 391
Registered: ‎01-01-2012

Re: Plusnet Call Protect

@JohnofYork It has to be done via the phone I'm afraid.

You can find the instructions here under the 'How do I use call features?' tab

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Highlighted
Hooked
Posts: 5
Thanks: 20
Registered: ‎27-05-2017

Re: Plusnet Call Protect

@JohnofYork

You need to add the numbers to your VIP list.  I haven't tested how well this works but understand you need to use the international prefix for the caller's nation and that you need to include any UK registered mobiles (0044) which will be used abroad.  It is a laborious process but the number is repeated back to you to confirm it has been entered correctly. If you turn the VIP feature off you seem to lose all the numbers.  Please see updated version of my table of features which is not complete and may contain some errors.

Highlighted
Grafter
Posts: 32
Thanks: 5
Registered: ‎03-06-2016

Re: Plusnet Call Protect

Thanks Matthew

However, there doesn't seem to be much in the way of detail on that page you directed me to. Is that really the best PN can do with instructions?

John

 

Highlighted
Hooked
Posts: 7
Thanks: 2
Registered: ‎08-06-2017

Re: Plusnet Call Protect

It's a shame that you can't set up the numbers to block/accept online, but maybe that facility will come some day.
I think it's also a shame that the quick facility to block the last call's number is only available if you have actually answered the call. I tend to ignore calls from all unknown numbers. I do Google them afterwards just to check who it was. Mostly Google confirms that ignoring the call was a good decision. It's a shame that I have to then manually enter these numbers to block them.

Wonderful facility though. I'm very grateful that we now have it available. No doubt the spammers are busy working on ways to bypass the system though!

My phone has been wonderfully quiet since setting the facility up! 

Highlighted
All Star
Posts: 1,982
Thanks: 224
Fixes: 23
Registered: ‎02-08-2007

Re: Plusnet Call Protect

Had an issue today, presumably because of Call Protect, in that regular caller hears "This phone has chosen not to accept your call".
I've definitely not added the calling number to divert, and went through ponderous process of going through 1572 to listen to them all; what a long winded palaver.  Sad

Had a CHAT session to see if they had visibility on block and suggested it could have been reported as following:

"The number may have been blacklisted by our suppliers as multiple users may have reported the number as a nuisance number"

That's highly improbable, so it's suggested I add calling number to my VIP list and there won't be issue.

Highlighted
Legend
Posts: 17,723
Thanks: 598
Fixes: 168
Registered: ‎05-04-2007

Re: Plusnet Call Protect

Did adding them to the VIP list fix the issue Gel?

If this post resolved your issue please click the 'This fixed my problem' button

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Highlighted
All Star
Posts: 1,982
Thanks: 224
Fixes: 23
Registered: ‎02-08-2007

Re: Plusnet Call Protect

YES; but this doesn't explain why that number was being diverted in first place!

 

Also when 1572 message service started working for me, there was a message from when they originally

tried to call;  however, there was no message tone sounding on phone; does this only trigger for 1571 messages?

Highlighted
Community Gaffer
Community Gaffer
Posts: 5,177
Thanks: 1,453
Fixes: 254
Registered: ‎25-03-2015

Re: Plusnet Call Protect

I'm querying a few things with our products team regarding call protect. Would you mind dropping me a PM with the number(s) that were being blocked please.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional
Highlighted
Grafter
Posts: 77
Thanks: 9
Registered: ‎28-06-2007

Re: Plusnet Call Protect

I set up the barred calls a couple of weeks ago and have not had a scam call since. I barred unknown numbers, foreign numbers, and unid entified numbers. Come to think of it the phone had never been so quiet!
I could not help a chuckle today when Plus meet phoned my mobile and said they could not through on my Plus net landline!
Quote 'I don't believe it'
Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 17,743
Thanks: 5,573
Fixes: 946
Registered: ‎21-04-2017

Re: Plusnet Call Protect

Happy to hear it's working well for you Walter!

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Highlighted
Community Gaffer
Community Gaffer
Posts: 5,177
Thanks: 1,453
Fixes: 254
Registered: ‎25-03-2015

Re: Plusnet Call Protect

Glad to hear it's working well for you @Walter Thumbs_Up

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional