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Plusnet Call Protect activation

FIXED
DaveC999
Hooked
Posts: 6
Thanks: 2
Registered: ‎29-09-2018

Plusnet Call Protect activation

OK, can't find another way of reporting this by logging a case etc., chat is "busy", and don't want to hang on the 'phone, thanks 🙂 Hoping to get the attention of someone who works for Plusnet.

 

I requested this service on my landline over a year ago and it is still awaiting activation. Could someone please activate it or tell me why not? Please  message me with what details you require.

3 REPLIES 3
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,533
Thanks: 10,211
Fixes: 1,596
Registered: ‎21-04-2017

Re: Plusnet Call Protect activation

Fix

Hi there,

I've just fixed the stuck call feature for you so you should see Call Protect as active in your account now.

Having said that it looks like this was actually successfully added onto your phone line on 27/04/18 despite it being stuck on your account since then so you should've been able to use the service.

Either way you'd be able to use it now by dialling 1572. 

I hope this helps.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
DaveC999
Hooked
Posts: 6
Thanks: 2
Registered: ‎29-09-2018

Re: Plusnet Call Protect activation

Thankyou, that was very helpful indeed!

MasterOfReality
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,640
Fixes: 57
Registered: ‎26-03-2018

Re: Plusnet Call Protect activation

No worries @DaveC999 

 

Let us know if we can be of further assistance. 

 

All the best, 

MoR