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Plusnet Call Protect activation

Posts: 1
Thanks: 1
Registered: ‎30-09-2020

Plusnet Call Protect activation

H Customer Service team,

Plusnet Call Protect activation

I have requested for this to be activated since early 2020 and have phoned the call centre once since then. I was told this would get fixed but I never got sent a response or a ticket number via text or email (it was some time during national coronavirus lockdown no 1).  The service did not get activated....

This is still open as awaiting activation today. I can't get through to the call centre every time I try ..

I do need this service installed urgently by now. Can you please help asap?

Thank you

Posts: 26,858
Thanks: 5,300
Fixes: 1,317
Registered: ‎11-01-2008

Re: Plusnet Call Protect activation

Moderators Note

This topic has been moved from Feedback to Home Phone

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Plusnet Help Team
Plusnet Help Team
Posts: 21,377
Thanks: 7,278
Fixes: 1,225
Registered: ‎21-04-2017

Re: Plusnet Call Protect activation

Thanks for getting in touch @GW1 

I'm really sorry for the delay. Unfortunately there are a small number of exchanges where Call Protect isn't compatible with the exchange equipment, and I'm afraid that this is the case with the exchange your service is provided from. We've tried to add Call Protect but we get the error that it's "incompatible with the exchange type of the installation". 

I've removed the 'awaiting activation' flag in your account now as it's not possible to add the feature.

You may have to explore other ways to stop nuisance calls from coming through. We've got a handy guide here: if it helps.

Let us know if you've got any further queries.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Posts: 24
Registered: ‎29-02-2008

Re: Plusnet Call Protect activation

I have the same problem - the change request sitting open for months.  What that does is stop me from doing anything regarding looking at deals etc.

How do I get that closed off?