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Plusnet Call Protect activation

FIXED
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Hooked
Posts: 5
Thanks: 1
Registered: ‎29-09-2018

Plusnet Call Protect activation

OK, can't find another way of reporting this by logging a case etc., chat is "busy", and don't want to hang on the 'phone, thanks 🙂 Hoping to get the attention of someone who works for Plusnet.

 

I requested this service on my landline over a year ago and it is still awaiting activation. Could someone please activate it or tell me why not? Please  message me with what details you require.

3 REPLIES 3
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Plusnet Help Team
Plusnet Help Team
Posts: 17,521
Thanks: 5,452
Fixes: 921
Registered: ‎21-04-2017

Re: Plusnet Call Protect activation

Fix

Hi there,

I've just fixed the stuck call feature for you so you should see Call Protect as active in your account now.

Having said that it looks like this was actually successfully added onto your phone line on 27/04/18 despite it being stuck on your account since then so you should've been able to use the service.

Either way you'd be able to use it now by dialling 1572. 

I hope this helps.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Hooked
Posts: 5
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Registered: ‎29-09-2018

Re: Plusnet Call Protect activation

Thankyou, that was very helpful indeed!

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Plusnet Help Team
Plusnet Help Team
Posts: 1,631
Thanks: 273
Fixes: 57
Registered: ‎26-03-2018

Re: Plusnet Call Protect activation

No worries @DaveC999 

 

Let us know if we can be of further assistance. 

 

All the best, 

MoR

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team