cancel
Showing results for 
Search instead for 
Did you mean: 

Plusnet Call Protect (Awaiting activation)

FIXED
Denzo
Dabbler
Posts: 24
Fixes: 1
Registered: ‎29-10-2013

Plusnet Call Protect (Awaiting activation)

Hello,

 

I tried to activate Plusnet Call Protect a while back and it has been showing as 'Awaiting activation' for a while now. 

Does anyone have any ideas?

Can one of the PN guys please help and activate?

Thank you

Denis

7 REPLIES 7
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,954
Thanks: 625
Fixes: 176
Registered: ‎27-04-2007

Re: Plusnet Call Protect (Awaiting activation)

Hi there, 

 

 

There can be issues getting this working if there's another product on the line that's incompatible with it. 

 

I've just added ticket 175609987 to your account. 


Feel free to get back to me here once you've responded to it. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Denzo
Dabbler
Posts: 24
Fixes: 1
Registered: ‎29-10-2013

Re: Plusnet Call Protect (Awaiting activation)

Hi Adam

 

i have responded to the ticket.

i was not aware that anonymous call reject was active on my line, this is not something that I requested.

 

kind regards

Denis

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,175
Thanks: 1,050
Fixes: 405
Registered: ‎01-01-2012

Re: Plusnet Call Protect (Awaiting activation)

Thanks for getting back to us.

We'll get that corrected for you shortly.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Denzo
Dabbler
Posts: 24
Fixes: 1
Registered: ‎29-10-2013

Re: Plusnet Call Protect (Awaiting activation)

Hi Matthew

Thank you - please can you advise when this has been actioned.

 

Kind Regards,

Denis

Denzo
Dabbler
Posts: 24
Fixes: 1
Registered: ‎29-10-2013

Re: Plusnet Call Protect (Awaiting activation)

Sadly I got a message to say that Voicemail has been added (when not requested) and PlusNet Call Protect has been removed from my account (when i needed it activating).

 

I would be grateful if you could please REMOVE voicemail from my home phone account and ADD PlusNet Call Protect to my line.

 

 

 

 

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,175
Thanks: 1,050
Fixes: 405
Registered: ‎01-01-2012

Re: Plusnet Call Protect (Awaiting activation)

Fix

Sorry for any confusion caused.

The call protect should now be active and I've placed a order to remove voicemail for you.

It should all be sorted within the hour

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Denzo
Dabbler
Posts: 24
Fixes: 1
Registered: ‎29-10-2013

Re: Plusnet Call Protect (Awaiting activation)

Thank you Matthew