Plusnet Call Protect (Awaiting activation)
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Plusnet Call Protect (Awaiting activation)
16-01-2018 10:41 AM
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I have been waiting two months for Call Protect to be activated. I contacted someone from Orders who said it would be done after my next bill was issued and this has still not happened. My Account page originally said it would be activated by the next working day.
Can anyone help please?
Re: Plusnet Call Protect (Awaiting activation)
16-01-2018 8:17 PM
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Re: Plusnet Call Protect (Awaiting activation)
16-01-2018 9:54 PM
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Nope, in my member account on the home phone control panel under call features it is still stuck at "Awaiting activation". Hence my post title: Awaiting activation.........
Re: Plusnet Call Protect (Awaiting activation)
16-01-2018 11:38 PM
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Re: Plusnet Call Protect (Awaiting activation)
17-01-2018 1:02 AM
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So wait 24 hours and all should be good?
Re: Plusnet Call Protect (Awaiting activation)
17-01-2018 1:43 AM
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Re: Plusnet Call Protect (Awaiting activation)
17-01-2018 1:53 PM
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I'm sorry to hear you're experiencing problems with getting Plusnet Call Protect activated.
Whilst I can't fix the stuck call feature on your account which shows awaiting activation, I've raised a task with the appropriate team internally to resolve this.
Meanwhile, I've manually placed an order with Openreach to activate the feature on your phone line.
It should start working within a few hours. Apologies for the inconvenience caused.
Re: Plusnet Call Protect (Awaiting activation)
17-01-2018 6:00 PM
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Thanks for that, no change so far, I'll check again later.
Re: Plusnet Call Protect (Awaiting activation)
17-01-2018 8:17 PM
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I've checked this now and I can see the order I've placed was rejected by our suppliers. Digging into this deeper, it looks like the exchange your service is connected to isn't compatible with the call feature I'm afraid.
Apologies for the inconvenience caused.
Re: Plusnet Call Protect (Awaiting activation)
17-01-2018 8:53 PM
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No worries, thanks for investigating, our exchange is being upgraded at the moment, so I'll try again in later in the year.
Re: Plusnet Call Protect (Awaiting activation)
17-01-2018 9:41 PM
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Re: Plusnet Call Protect (Awaiting activation)
17-01-2018 11:46 PM
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