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PlusNet unable to get adequate response from OpenReach

Arthurf
Interested
Posts: 1
Registered: ‎20-09-2017

PlusNet unable to get adequate response from OpenReach

We have repeated land line failures resulting in noisy phone line and internet drop out.

The problem is the line is old and not installed in ducting, therefore corrodes.

An open reach engineer turns up does a bit of manhole diving finds a competent pair and the problem for a few months.

Due to poor response from PlusNet I have tried and failed to get direct contact with OpenReach. Has anybody got a suggestions on how to light a fire under these organisations

2 REPLIES 2
Gel
Aspiring Champion
Posts: 2,247
Thanks: 270
Fixes: 26
Registered: ‎02-08-2007

Re: PlusNet unable to get adequate response from OpenReach

You'll just have to keep on top of PN Customer Service as only they can deal with Openreach who manage the infrastructure.
CHAT is currently available- try that.
Gandalf
Community Gaffer
Community Gaffer
Posts: 25,915
Thanks: 9,539
Fixes: 1,512
Registered: ‎21-04-2017

Re: PlusNet unable to get adequate response from OpenReach

Sorry to hear of the repeated faults you're experiencing with your services

 

I can see we've got another engineer booked in, can you let us know how it goes?


Anoush

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet