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PlusNet unable to get adequate response from OpenReach

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Newbie
Posts: 1
Registered: ‎20-09-2017

PlusNet unable to get adequate response from OpenReach

We have repeated land line failures resulting in noisy phone line and internet drop out.

The problem is the line is old and not installed in ducting, therefore corrodes.

An open reach engineer turns up does a bit of manhole diving finds a competent pair and the problem for a few months.

Due to poor response from PlusNet I have tried and failed to get direct contact with OpenReach. Has anybody got a suggestions on how to light a fire under these organisations

2 REPLIES 2
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All Star
Posts: 1,977
Thanks: 224
Fixes: 23
Registered: ‎02-08-2007

Re: PlusNet unable to get adequate response from OpenReach

You'll just have to keep on top of PN Customer Service as only they can deal with Openreach who manage the infrastructure.
CHAT is currently available- try that.
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Plusnet Help Team
Plusnet Help Team
Posts: 17,617
Thanks: 5,509
Fixes: 933
Registered: ‎21-04-2017

Re: PlusNet unable to get adequate response from OpenReach

Sorry to hear of the repeated faults you're experiencing with your services

 

I can see we've got another engineer booked in, can you let us know how it goes?


Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team