Appreciate you sending the details over.
I've spent a bit of time Googling the numbers (at the risk of being NSFW), and the numbers tend to correlate to the same subject matter. There's also no shades of systematic activity, the calls were made at random times which suggests it wasn't anything robotic.
As already discussed with you, the agent you previously spoke with checked the raw data that Openreach provide us to ensure that there's no discrepancy between our own systems, and theirs. The calls were definitely registered through the landline that routes through to your friend's property (which also means Plusnet were charged for them).
My colleague also tested your line to see if some wires have crossed somewhere, but this lead to no results. I have tested the line myself, with the same outcome
Now you've given enough information to suggest that it wouldn't be your friend waking up and making these calls.Based on the time of day, it's reasonable to say that unless somebody has stayed over for the evening, the calls weren't made by anybody else either.
From here, I'll respond to your PM as well so that we can come to a resolution.
Surprised PN didn't block line when credit limit exceeded by twice the limit.
The billing run updates around every 24 hours. Due to the close proximity of the calls, the credit limit didn't take effect, hence the calls could continue.
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
