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Please remove 1571

JEllis
Browser
Posts: 1
Registered: ‎10-11-2018

Please remove 1571

Hi, 1571 voicemail is operational on my phone but I have never asked for it and I can't see it to remove it on the remove call features page. Please can this be removed?  Thanks!

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1 REPLY 1
EmilyD
Plusnet Help Team
Plusnet Help Team
Posts: 2,032
Thanks: 356
Fixes: 117
Registered: ‎26-03-2018

Re: Please remove 1571

Hi @JEllis,


I'm sorry that it's not allowing you to receive the voicemail 1571 feature via the member centre. I've had a look into this and this is because it has already been removed from your account on our side, however the feature has stayed active on our supplier's system. I'm sorry for this error and for any inconvenience caused.

 

I've placed an order to fully remove voicemail from your line on our supplier's system and this should complete within 72 hours at the latest.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team